Nikita Parekh
Bangalore
Summary
Solution-oriented Support Analyst known for high productivity and efficient task completion. Specialize in troubleshooting, data analysis, and customer service, ensuring smooth technology operations and user satisfaction. Excel in problem-solving, communication, and teamwork to deliver support that meets complex needs.
Overview
3
3
Languages
1
1
Certification
5
5
years of professional experience
Work History
Support Analyst
GDBSI
Bangalore
02.2022 - Current
- Managed ticketing system to prioritize and track user requests effectively.
- Collaborated with teams to troubleshoot and resolve system issues efficiently.
- Analyzed support trends to identify recurring issues for proactive solutions.
- Documented user inquiries and solutions in the support database.
- Responded promptly to emergency situations involving server failures.
- Monitored server event logs to identify and resolve performance and security issues.
- Analyzed data from multiple sources to identify trends or patterns that could indicate potential problems.
- Collected, analyzed and reported on data for use in operational planning.
Education
MBA - Finance
Sarlaben Vasantbhai Malaviya, School of Management
Rajkot06-2012
Bachelor of Commerce -
M.J. Kundaliya College
Rajkot06-2010
Diploma in Commercial Practise - Finance
A.V.Parekh Technical Institute
Rajkot06-2008
Skills
- Ticket management
- Server monitoring
- Data analysis
- System analysis
- User guides
- Customer service
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Native
Native
Certification
- Business Analytics
Timeline
Support Analyst
GDBSI
02.2022 - Current
MBA - Finance
Sarlaben Vasantbhai Malaviya, School of Management
Bachelor of Commerce -
M.J. Kundaliya College
Diploma in Commercial Practise - Finance
A.V.Parekh Technical Institute