Nikita Patil
Banker
Mumbai,Maharashtra
Summary
Hardworking and passionate job seeker with strong organizational skills ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Personal Banker Welcome Desk
HDFC Bank
02.2022 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Cross-sold bank products and services to meet customer needs and provide options.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Tracked and processed customer account requests and applications.
- Verified customer identity and reviewed documentation for accuracy.
- Managed safe deposit locker operations , new allotments and surrender process .
Bank Teller
HDFC Bank
02.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Telle Caller
Shree Ram Financial Services
12.2019 - 01.2022
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
- Maintained compliance with regulatory guidelines and company policies while performing telecalling tasks, ensuring the highest level of professionalism.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Education
Bachelor of Arts - Psychology And Geography
University of Mumbai
Mumbai05.2019
Associate of Science - Science
S.S. & L.S. Patkar College of Arts & Science
Mumbai05.2015
SSC - SSC
Our Lady Of Nazareth High School
Mumbai05.2013
Skills
- Knowledge of Banking Software ie ORACLE FLEXCUBE and CRM
- Relationship Building and Customer Service
- Branch operations, Banking Policies and Procedures
- Financial product knowledge Cross-Selling and Upselling
- Interpersonal Skills and Positive Attitude
Additional Information
- DOB - 29/03/1997
- AGE - 27
- MARITAL STATUS - SINGLE
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Marathi
Bilingual or Proficient (C2)
Hobbies
Cooking , Travelling , Gardening , Dancing , and Reading
Timeline
Personal Banker Welcome Desk
HDFC Bank
02.2022 - Current
Bank Teller
HDFC Bank
02.2022 - Current
Telle Caller
Shree Ram Financial Services
12.2019 - 01.2022
Bachelor of Arts - Psychology And Geography
University of Mumbai
Associate of Science - Science
S.S. & L.S. Patkar College of Arts & Science
SSC - SSC
Our Lady Of Nazareth High School
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