Nikita Raja
Mumbai
Summary
Dedicated and customer-focused Telecalling Executive with 7 years of experience in handling inbound and outbound calls, resolving customer queries, and providing excellent service. Adept at maintaining customer relationships, achieving sales targets, and ensuring high levels of satisfaction. Seeking to restart my career and leverage my communication and problem-solving skills in a dynamic work environment.
Overview
5
5
years of professional experience
Work History
Executive Assistant
Unicorn
Mumbai
06.2014 - 12.2015
- Provided timely, courteous, and knowledgeable responses to information requests.
- Followed up with customers via telephone or email regarding their inquiries or orders placed over the phone.
- Handled inbound telephone calls from interested customers.
- Resolved customer complaints in an efficient manner following established protocols.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Executive
JVP pvt ltd
Mumbai
08.2013 - 04.2014
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated customer information in the database accurately.
- Developed new leads each day at or above quotas.
- Achieved established sales targets by generating new customer accounts.
Telecalling Executive
Serco bpo ltd
Mumbai
01.2011 - 06.2013
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Led initiatives to improve customer service levels throughout organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted customers warmly upon answering calls while introducing themselves and the company they represent.
- Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
Education
B.com - Mathematics
S.N College
Mumbai06-2010
Skills
Customer Relationship Management
Inbound & Outbound Calling
Sales & Lead Generation
Complaint Handling & Resolution
Data Entry & Record Keeping
Basic Computer & MS Office Proficiency
Communication & Negotiation Skills
Time Management & Teamwork
Languages
English
Beginner
A1
Gujarati
Beginner
A1
Hindi
Beginner
A1
Marathi
Beginner
A1
Timeline
Executive Assistant
Unicorn
06.2014 - 12.2015
Customer Service Executive
JVP pvt ltd
08.2013 - 04.2014
Telecalling Executive
Serco bpo ltd
01.2011 - 06.2013
B.com - Mathematics
S.N College