Nikita Rajput
Mumbai
Summary
Experienced Virtual Business Manager with 16+ years of expertise in administration, office operations, and management across diverse industries. Skilled in delivering exceptional customer service and managing day-to-day operations to achieve clients' goals. As a CX Empath, I prioritize understanding and meeting customers' needs, and I bring a client-centric approach to my work. Excel in managing diverse teams and achieving success through effective communication and strategic planning. With strong attention to detail and research skills, am well-equipped to help the firm achieve its objectives. Seeking to apply my skills and experience to deliver value and build long-term, mutually beneficial relationships with the organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Independent Virtual Holiday Consultant
Toe Tripper Travel Services
09.2021 - Current
- Offer personalized travel services with over 12 years of experience in travel industry.
- Provide crucial information to save clients' time and offer assistance with itinerary planning, reservation handling, travel bookings, visa process, and recommendations for tourist spots.
- Manage impromptu plan changes due to business needs and ensure rescheduling is taken care of while clients are on the go.
- Possesses strong interpersonal, communication, organizational, problem-solving, and time management skills to work effectively in fast-paced environments.
Independent Virtual Business Manager
OfficeCraft Personal, Design & Solutions, LinkedIn Virtual
10.2021 - Current
- Conducts comprehensive internet-based research for clients, including product research, market research, competitor analysis, and travel research, to provide them with necessary information to make informed decisions.
Independent Executive Assistant
Transjovan Capital Advisors LLP
07.2021 - Current
- Manage clients' emails and appointment scheduling/rescheduling while keeping their calendars up-to-date. Also assist with newsletter creation and distribution and perform BAU tasks efficiently.
Independent Virtual Business Assistant
NIK Impex
08.2020 - Current
- Skilled in identifying potential markets and importers for PVC leather and stainless steel products, conducting research, creating a database of potential clients, and communicating with them via email and proposals to address their requirements.
Virtual Assistant
Meheck Hemnani : Certified Consciousness ,Life & Parenting Coach
04.2020 - 05.2021
- Managed administrative tasks, interfaced with other departments, connectors, and hustlers, delivered timely reminders, coordinated scheduling, and arranged complex travel plans.
- Established efficient business processes, automated registration, sourced new sales opportunities, coordinated meetings and events, and assisted in creating schedules for future workshops.
Managing Director
Felize Traveler Pvt Ltd
01.2018 - 04.2021
- Developed marketing strategies and business plans for tourism, liaised with tour providers and hotels, and promoted services at holiday exhibitions.
- Catered to corporate and SMEs travel needs, directed staffing requirements, managed priorities, and provided outstanding customer service.
- Set and maintained business procedures, increased profits by 30%, monitored and coordinated workflows, and implemented business strategies to achieve goals.
Destination Specialist - Andaman
Travel 4 Seasons Pvt Ltd
08.2016 - 12.2017
- Increased client base and traffic to Andaman by 40% through end-to-end service, contracting, and lead generation.
- Shifted company focus from budget group departures to destination management company for Andaman.
- Established effective lead follow-up strategies, liaised with contracted suppliers to provide exemplary customer service, built lasting relationships, and secured new travel assignments.
Destination Consultant
Holiday Bliss Pvt Ltd
02.2012 - 09.2012
- Provided independent travel solutions to clients, increased client base by 20% through email marketing and excellent service, and had expertise in travel insurance, FOREX, and local travel bookings with suppliers at competitive rates.
Partner
Max Udaan / Shreem Holidays
01.2010 - 10.2010
- Collaborated with a local Travel Agency to offer tailored holiday packages and accompanying groups, contributing to the growth of the client base by partnering with suppliers in various locations and providing excellent customer service.
Regional Sales Manager
Vacationer Holidays Pvt ltd
01.2009 - 12.2009
- Developed and managed a network of travel agents in Mumbai, Ahmedabad, Baroda, and Pune, sold holiday and travel products as an Inbound Tour Operator for East Malaysia, and provided one-stop solutions to existing agents, handling all enquiries and bookings for corporate, FIT, GIT, and MICE and liaising with key partners.
Assistant to Business Heads
Standard Chartered Bank
08.2005 - 12.2008
- Worked as Administrative Assistant to Business Head Administration ( Western region) outsourced on Sodexho payrolls (August 2005 to January 2006), Managing and overseeing facilities and vendor management of all branches across Western Region while ensuring compliance with documentation requirements.
- Assisted the National Sales Manager - Portfolio Management (Feb 2006-Aug 2006), Coordinated with sales managers across India for new business and MIS, arranged weekly conference calls and meetings, managed travel arrangements and reimbursements for the NSM, and presented growth reports to the sales head.
- Assisted Head of Service Quality department (Sept 2006-Dec 2006) Responsibilities included cost analysis, budgeting, and coordination with various departments.
- Assisted Business Head Insurance-India (December 2006 to January 2008) Responsibilities included coordinating with insurance partners, other units, and finance and sales support to ensure a smooth process, as well as conducting business and sales MIS and analysis and cost analysis and control.
- Assistant to Products department (Jan 2008 - Dec 2008) with dotted reporting to 5 Product Managers and Customer Relationship Manager for Loan Against Property the responsibilities included Maintaining customer relationships to enhance revenues. Identifying and analyzing client requirements and proposing customized solutions .Handling objections and ensuring high customer satisfaction .Streamlining processes and conducting ongoing market and competitor analysis .Launching promotional campaigns to increase sales
Front Desk Receptionist
Oasis Shipping Pvt Ltd
04.2004 - 07.2005
- Handled front-desk activities, managed phone calls, scheduled meetings, and monitored inventory for the organization with good judgment and critical thinking skills.
Education
PGDBM - Finance, General
Welingkar Institute of Management
Mumbai2009
Bachelor of Commerce - BCom - Business/Commerce, General
H.R. College Of Commerce & Economics
Mumbai2004
Skills
- Self-motivation
- Strong sense of personal responsibility
- Passion for learning and continual improvement
- Quick learner and adaptability to new situations
- Project management skills
- Organizational skills
- Time management skills
- Adaptability and proficiency in learning new concepts
- Technical skills
- Focus on delivering value
- Building long-term relationships
- Goal-oriented mindset
Certification
Licensed Life Insurance Advisor / Strategic Thinking / Effective Business Communication / Licensed General Insurance Advisor
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)
Timeline
Independent Virtual Business Manager
OfficeCraft Personal, Design & Solutions, LinkedIn Virtual
10.2021 - Current
Independent Virtual Holiday Consultant
Toe Tripper Travel Services
09.2021 - Current
Independent Executive Assistant
Transjovan Capital Advisors LLP
07.2021 - Current
Independent Virtual Business Assistant
NIK Impex
08.2020 - Current
Virtual Assistant
Meheck Hemnani : Certified Consciousness ,Life & Parenting Coach
04.2020 - 05.2021
Managing Director
Felize Traveler Pvt Ltd
01.2018 - 04.2021
Destination Specialist - Andaman
Travel 4 Seasons Pvt Ltd
08.2016 - 12.2017
Destination Consultant
Holiday Bliss Pvt Ltd
02.2012 - 09.2012
Partner
Max Udaan / Shreem Holidays
01.2010 - 10.2010
Regional Sales Manager
Vacationer Holidays Pvt ltd
01.2009 - 12.2009
Assistant to Business Heads
Standard Chartered Bank
08.2005 - 12.2008
Front Desk Receptionist
Oasis Shipping Pvt Ltd
04.2004 - 07.2005
PGDBM - Finance, General
Welingkar Institute of Management
Bachelor of Commerce - BCom - Business/Commerce, General
H.R. College Of Commerce & Economics
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