Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nikita Sawant

Nikita Sawant

Pune

Summary

Project Management Certified Professional with over 8.7 years of experience in Product Management and Project Management (Card Payment Domain, Mobile & Digital Banking). Strong domain knowledge of process in managing & implementation of alternate Payments Channels for banks as a Project Manager. Received “Quarterly Award” For FY 2024-25 for completion on regulatory project within time frame which is committed to NPCI. Received “Super Star Award for FY 2023-24” for completion of project within time frame. Experience in Prepaid Card Payment Domain, Mobile & Digital Banking Payments, UPI, IMPS, Knowledge of Prepaid Card product & portfolio, identification of client requirement & implementation, MIS maintenance & data analysis. Expertise in managing Documentation, Process Notes, Audit of Documents, User stories. Managed Legal Agreements, Franking Systems, steered Event Management, Workshop Organization and Fast-tracking of Project Management. Extensive experience in direct customer interaction for obtaining of specifications, development, product implementation phases and production support. Understand client requirement and provide resolution as per requirement. Reviewed project test & implementation schedules; skilled in monitoring, documenting & reporting the current project test status to client throughout the product life cycle. Expertise in gathering, analyzing and documenting business requirements and developing Business Requirement Documents and Functional Requirement Specifications with tech team, UI/ UX team collectively. Extensive experience in documenting functional and non-functional requirements, creating graphical representations of complex business processes and workflow designing. Excellent skills in gathering product specifications & designing; conceptualized innovations for Product Value Addition, Cost Innovations & Resource Management. Drove competitive differentiation through the development of unique product capabilities, best-in-class performance and superior responsiveness to customer requests; ensured timely delivery of all products and within budget as per client requirements. Insightful experience in managerial activities entailing technical leadership & guidance to the team members, planning, scheduling tasks, holding discussions for reviews and analysis, project progress and delivery as per quality, time and budgetary norms. Effective leader with excellent motivational skills to sustain growth momentum and motivating peak individual performances.

Overview

10
10
years of professional experience
2016
2016
years of post-secondary education

Work History

Senior Manager- Payment

Spice Money
04.2022 - Current
  • Project planning for SpicePay Application (B2C)
  • Build SpicePay - RuPay Virtual card, UPI on PPI rail to make secure payments
  • End to End onboarding RuPay, BEPG, Contactless POS & Contactless Ecom
  • End to End testing from Business Perspective
  • Co-ordination with Internal stakeholders for completion of testing & development
  • Creation of BRD, Scope documents & ensure sign off from all stakeholders
  • Projects Undertaken-
  • RuPay Prepaid Programme for SpicePay
  • SpicePay Mini Application (CUG)

Unit Manager – Credit Operations

Bajaj Finserv
12.2021 - 03.2022
  • Project planning and reporting
  • Project development for varies processes of wallet, dealer onboarding, MSME operations.
  • Responsible for managing project management components like project initiation, planning, execution and sustenance.
  • Managing all ongoing projects of operations in terms of tracking, testing and delivery to operation team.
  • Responsible for managing and defining solutions for business requirements with respect to system fitment with keeping customer life cycle in center.
  • Handling customer centric projects for reduction of TAT.
  • Preparation of management MIS on various IT projects and deliveries.
  • Projects Undertaken-
  • BPES onboarding revamp
  • MSME Regulatory requirement

Product Manager - Internet Banking & Mobile Banking

HDFC Bank, Mumbai
08.2019 - 12.2021
  • Maintaining the product roadmap for omni-channel banking as well as traditional mobile & net-banking applications based on business requirements, competitive landscape & regulatory requirements.
  • Drive end to end project delivery within timelines.
  • Responsible for Credit Card, Money Transfer, UPI and Demat & IPO Module.
  • Define new Digital products & enhance the existing ones to improve customer delight.
  • Define concept notes, user flows, review wireframes and UI designs.
  • Performing testing on each transaction for Credit Card, Money Transfer, UPI and Demat in UAT environment, PVT environment and post successful testing provide sign off for production go live.
  • Raising JIRA for Bugs/ Errors and ensuring their closure and tracking.
  • Supervising all New and Current Projects in flex@ NetBanking; ensuring all text changes in NetBanking, competition benchmarking across features, transactions and security and identifying new projects according to the competition.
  • Addressing customer complaints along with Complaints Team, gaps analysis and provide resolution for the same.
  • Preparing training modules for awareness of BBNB & APP and for Branch staff on Credit Card & Money Transfer Journey, Admin Presentation on DBQ and Bill Payments & Recharge.
  • Projects Undertaken on Internet Banking & Mobile Banking Platform
  • RBI Mandate for NEFT 24
  • 7 on Mobile & Internet Platform
  • RBI Mandate for Credit Card Limit Setting
  • RBI Mandate for RTGS 24
  • 7 on Mobile and Internet Platform
  • Instant Credit Card
  • Tracking of credit card application
  • Credit Card Dispute Management
  • Credit Card Spend Analyse & Statements
  • Instant PIN for Add on Credit Cards
  • Money Transfer Revamp for Mobility channel
  • UPI registration flow
  • Multiple nominee display in Demat client profile
  • Senior Citizen definition change and capturing consent for instant credit and debit card PIN

Assistant Manager - Emerging Banks

National Payments Corporation of India, Mumbai
01.2016 - 07.2019
  • Managed end-to-end on-boarding of banks on NPCI Products with all channels
  • Steered project management including Certification, Project Tracker with project progress, minutes of meetings & calls
  • Coordinated and monitored fast track projects, led escalations, shared snapshot of project with clients
  • Monitored RuPay Support Services; coordinated across functional areas i.e. Client Services, Network Connectivity, Operations Services, Brand/ Marketing, Acceptance, and Customer Satisfaction
  • Designed MIS format for Payments & Small Finance Banks, performed analysis of approved & decline percentage of transactions, and led identification of major TD & BD declines, designed ecosystem analysis for Payments Banks
  • Created & shared marketing & promotion campaign for internal & external stakeholders
  • Conducted Event Managements Program for awareness of NPCI Products & services, increase card activation, BHIM awareness to clients
  • On-boarded Suryoday Small Finance Bank and North East Small Finance Bank on NFS, RuPay, POS, Ecom, EMV, UPI & IMPS channel.
  • Instrumental support in go-to-market for Small Finance Banks & Payments Bank on Digital NPCI product portfolio.

Education

PGDM - Marketing & Finance

Sri. Balaji Society

BMS - undefined

Mumbai University

12th - undefined

Maharashtra State Board

10th - undefined

Maharashtra State Board

Skills

  • Product Management
  • Project Management
  • Vendor Management

Timeline

Senior Manager- Payment

Spice Money
04.2022 - Current

Unit Manager – Credit Operations

Bajaj Finserv
12.2021 - 03.2022

Product Manager - Internet Banking & Mobile Banking

HDFC Bank, Mumbai
08.2019 - 12.2021

Assistant Manager - Emerging Banks

National Payments Corporation of India, Mumbai
01.2016 - 07.2019

BMS - undefined

Mumbai University

12th - undefined

Maharashtra State Board

10th - undefined

Maharashtra State Board

PGDM - Marketing & Finance

Sri. Balaji Society
Nikita Sawant