Nikita Sehgal
New Delhi
Summary
Experienced and analytical problem-solver with a strong focus on team building and motivation. Committed to enhancing employee engagement and performance to drive company success and improve service delivery. Demonstrates a solid background in operational management and customer relations, consistently utilizing sound judgment and effective decision-making for optimal outcomes.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Johnson Controls, Inc.
07.2022 - Current
- Company Overview: A global leader in building efficiency, transforming the way people live and work.
- Leading a team of 8 FTEs and current responsibilities are to ensure smooth service delivery.
- Drive strong operational rigor, governance calls with stakeholders, monthly governance on SLAs, review of Internal controls, risk mitigations, handling escalations & driving project improvements and savings.
- Responsible for Attrition, Monthly One on One's, Cross utilization of resources.
- Responsible for managing and supervising the Invoicing Team for various segments including ensuring accurate and timely invoicing, resolving any discrepancies, and maintaining records.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Responsible for creating and updating invoicing policies and procedures for compliance.
- Analyzing existing workflows, identifying bottlenecks, and implementing strategies to streamline operations.
- Develop and implement policies and procedures including training and daily process workflow.
- Cross training existing employees to maximize team agility and performance.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Established team priorities, maintained schedules and monitored performance.
P2P Advance Associate
Ramboll
10.2021 - 07.2022
- Company Overview: Ramboll is a leading engineering, design, and consultancy company
- Processing invoices on the tool named 'Basware'.
- Making weekly payments & Reconciling statements & accounts.
- Processing expenses on the Time & Expense management tool named 'Rydoo'.
- Played an integral role by coordinating tasks & knowledge Transfer among partners in France.
- Drafting and translating emails in French for non-language resources.
- Updating Learning & Error log regularly & performing RCA on errors.
- Ensuring SLA adherence during surge-in volumes.
- Engaging with the team to identify training needs and up-skilling the resources.
Senior Associate
Accenture Services Pvt. Ltd
02.2018 - 10.2021
- Company Overview: Accenture is a global professional services company
- Validating Supplier Data in Ebuy Coupa Tool and following up for correct information.
- Preparing and updating Standard Operating Procedures ‘SOP’ for the better understanding of process.
- Processing purchase requisition for France region via Ebuy Coupa Tool.
- Drafting and translating emails in French for non-language resources.
- Updating Learning & Error log and performing RCA on errors.
- Ensuring SLA adherence during surge-in volumes.
- Completed daily logs for management review.
French Language Expert
Kliff Technologies Pvt. Ltd.
08.2017 - 01.2018
- Company Overview: Kliff Technologies focuses on providing language and IT-related services.
- Working as Language translator for clients in France, Belgium, Luxembourg, Switzerland.
- Assisted in translating English websites to French.
- Providing technical support to European customers.
- Assisted foreign language-speaking clients with inquiries.
- Collaborated with team to translate series of documents from English to french languages.
Trainee - Audit & Research
Clarico Financial & Advisory Services Pvt. Ltd.
06.2016 - 07.2016
- Company Overview: A financial services firm providing auditing and consulting services
- Cross checked actual payments against invoices & recording discrepancies for the Finance Manager.
- Responsible for Audit related activities, reconciling bank statements.
- Conducted research on new startups analyzing pros and cons.
Education
Graduation - B. Com (Hons.)
University of Delhi
06.2017
12th Grade -
C.B.S.E Board
05.2014
10th Grade -
C.B.S.E Board
05.2012
Skills
- Citrix
- Oracle
- P2P
- Team Building
- Problem-solving
- Time management
- Workload management
- Conflict resolution
Languages
French
English
Hindi
Hobbies
- Enjoys listening to a variety of music genres.
- Interacting with New People
Timeline
Assistant Manager
Johnson Controls, Inc.
07.2022 - Current
P2P Advance Associate
Ramboll
10.2021 - 07.2022
Senior Associate
Accenture Services Pvt. Ltd
02.2018 - 10.2021
French Language Expert
Kliff Technologies Pvt. Ltd.
08.2017 - 01.2018
Trainee - Audit & Research
Clarico Financial & Advisory Services Pvt. Ltd.
06.2016 - 07.2016
12th Grade -
C.B.S.E Board
10th Grade -
C.B.S.E Board
Graduation - B. Com (Hons.)
University of Delhi
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