Nikita Shankar

• Trained and certified on Darwin Box HCM tool
• Created Process Maps and Journey Maps for HR modules internally which includes Hire to Retire Process
• Suggested best practices for Talent and LMS
• Organised Internal team Townhall
• Prepared organization charts on Darwinbox HCM tool
• Worked on creating custom workflow and standard workflows on Darwin Box tool
• Setting up Agenda for Daily status update calls
• Taking notes and assigning action items to the respective parties
• Currently working with the Global digital technology services client in implementing HR modules such as Core, Standard workflow, Attendance, Leave, reports, PMS (Goals, Review)
• Prepared workshop deck for modules Attendance, Leave, PMS
• Develop reports, dashboards basis the client required on the tool
• Deliver specific system processes including configuration, documentation and communication with the clients and internal team
• Worked on validation of all the data collection template and implementing it on the Darwinbox system
• Worked on modules such as Email Templates, Report Builder, HR Documents, Imports
• Worked on creating UAT Test cases for modules like Leave, Attendance, Custom Workflow, Onboarding
• Worked on Request for Proposals
• Knowledge about 360 degree feedback, Continuous feedback, Calibration

2-time appreciation award winner for work dedication

• Tenured HR Shared Services with overall experience of 3 years
• Worked on Applicant Tracking System tool (Avature/ Taleo) for 1.5 years
• Managed 1st and 2nd level Avature cases on Salesforce tool
• Knowledgeable in the processes including CRM and ATS
• Met project SLAs by providing quality results and meeting deadlines
• Conduct testing before any system enhancement or change request
• Created and scheduled Avature lists and basic custom reports
• Managed backend Avature configurations
• Provided training to new team members and users and delivered Trainings as per the requirement
• Ability to work in a fast paced, demanding, deadline-driven environment
• Interface with clients to resolve queries regarding process
• Knowledge on Salesforce administrative tasks and striving to become proficient
• Intermediate Knowledge in creating workflows on Avature
• Respond to queries received through HRSS mailbox
• Setup user accounts on LinkedIn Talent Insights platform
• Provided support to global countries (Canada, US, Australia) on Avature and Taleo queries and administrator tasks
• Strong presentation skills and briefing/training team members
• Keen in learning new technologies and interest in driving accuracy to the clients
• Tracked and organized training sessions based on training requirements
• Strong documentation skills, with expertise in preparing process documentations
• Deliver high quality and service delivery to all clients and partners and follow Standard operating procedure
• Learn and perform processes and over time gain subject matter expertise in the work.

• Representing team of Recruitment Shared Services
• Generating offers for Band 4 and Band 5 Pan-India and Philippines as per offer letter template after verification of documents as per checklist and protocols
• Sending offer letters for approval to Head HR after generation and extending the same to the candidate upon approval thereafter
• Keeping a track of the offer letter acceptance
• Check the upload of documents on Taleo (Genpact Portal) and send it for BGC initiation
• Follow-up of each required document in the onboarding process within the timeline
• Auditing and coordinating with the background check team for any insufficient document
• Coordinating with the hiring team in case of any insufficient documents for further ease in the pre- onboarding process
• Addressing candidate's issue and queries in accurate manner
• Worked on Avature management and Taleo management (Employee referral portal) for updating information of candidate on live basis
• Scheduling Face-to-Face interviews, Zoom calls for Band 4 candidates
• Job Posting (Internal and External)
• Updating employee information pertaining to new hires into Avature and maintained records of employees
• Maintaining the tracker via SharePoint on day today basis
• Identified and resolved process issues to drive optimal workflow and business growth
• Developed standard operating procedures and document workflows to drive process.

• Ensuring statutory compliance at initial level
• Managing recruitment cycle after identifying manpower
• Managed employee engagement activities
• Worked on joining formalities, induction, orientation, exit formalities
• Driving training schedule and evaluation as per training needs