Hi, I’m
Nikita Sharma
PROJECT MANAGER
DELHI,DELHI
Summary
PRINCE 2 certified Project Manager (IT infra) with 12+ years of total experience. Having exposure in managing projects by managing all functions of project life cycle from initiation, planning, scoping, estimation, execution and control and delivery within agreed timelines.
An ITIL V3 & CSM certified professional with working experience of agile & waterfall methodology. Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget.
Overview
13
years of professional experience
4
Certification
Work History
Bureau Veritas
Project Manager
04.2022 - 03.2023
Job overview
- Accountable for the successful completion of IT infra project on time, within budget, and according to specifications
- Communicate status of transition to I/O leadership (MD, VP, Delivery Head), business units and all stakeholders
- Created project plans with established timelines, assigned to appropriate teams and managed workflow.
- Develop contingency and risk mitigation plans for transition
- Manage client steering committee, project committee meetings, provide status updates, identify risks/issues, work out mitigation plans/remediation strategies
- Ensure that all business transformations that are required for the success of the project are identified and built into the transition plan
- Work with internal business stakeholders to design a meaningful process to work, assure that the business stakeholders accept and endorse the process
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Reported project health metrics via Dashboard to senior level stakeholders.
HCL Tech (Client-Google)
Associate Manager- Program Support Lead
02.2020 - 04.2022
Job overview
- Design & publish appropriate metrics for operation control
- Managing the Transition Program Management including document management, reporting preparation and overall operational plan control and integrity (Accenture to HCL)
- Chairing and managing Weekly Sync-up meetings with the Contract Management team
- Evaluated performance of team members and provided consistent coaching to improve skills.
- Prioritized and delegated tasks for efficient completion within team environment.
- Oversaw daily operations, maintenance and administration.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Gartner Research & Advisory
Project Manager
07.2018 - 05.2019
Job overview
- (Scrum Master-Cloud Migration)
- As a part of the IT Infrastructure team, worked on Lift & Shift of existing datacenter consisting of 250+ applications into Cloud/Physical DC
- Following up with owners of applications to retire applications on existing servers
- Work with Development team to ensure adequate time slots are provided for all Scrum Ceremonies
- Attend daily stand up meetings & Sprint Retrospectives to remove impediments distorting the progress of the Scrum team
- Creating & tracking issues in JIRA and ensuring all change in requirements are documented in JIRA & Confluence
- Initiate weekly status call with the IT & Business project manager to keep track of open items & document next line of actions
- Working with internal partners to resolve problems & define best practices to prevent future errors
- Ensuring adequate information regarding the progress of the project & status of all issues are disseminated to all stakeholders
- Provide graphical representation to senior management regarding the velocity of & the performance of the Scrum team
- Identify risk & ensure all open items are tracked in the Risk Register & mitigated as proposed through the Risk Management Plan
- Scheduling Cutover Planning meetings for PROD & Non-PROD applications
CSC India Pvt. Ltd
PMO Project Coordinator
07.2013 - 07.2018
Job overview
- Assisted project manager in drafting schedules and related documentation.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Produced status reports for customers and senior management.
- Managing all functions of project life cycle from initiation, planning, estimation, execution and control and closing within agreed timelines
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Ensure all project/program tracking data and documentation are consistently accurate and current in all relevant repositories, tracking systems, dashboards, and reports
- Ensuring compliance with internal procedures, contractual requirements, and government procurement regulations
- Managing the Transition Program Management Office including document management, reporting preparation and overall operational plan control and integrity.
HCL COMNET
Senior Analyst
02.2012 - 02.2013
Job overview
- To monitor the Windows and Linux servers for the server alerts generated on SMARTS, SCOM console
- Raising Incidents as & when required
- Engage Major Incident Management (MIM) team for high-severity incidents and be part of RCA
TeleperformanceGurgaon
Technical Support Advisor
09.2011 - 02.2012
Job overview
- Assist the customer in the installation & activation of the Acrobat Application on Windows & iOS.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Developed and maintained strong relations with customers to meet quality expectations.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
IBM DAKSH
Customer Care Executive
09.2010 - 08.2011
Job overview
- Assist the customer with technical queries over email/phone for the Virgin Media ISP process
- Making report on daily base performance of team members and report to my team leader
- Maintained high satisfaction score by consistently resolving first-call issues.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Referred unresolved grievances to designated departments for further investigation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
MINUTIAE
PERSONAL
Job overview
- Address: 11/191 Sector-3 Rajendra Nagar Sahibabad Ghaziabad Uttar Pradesh 201005
- DOB : 15th May 1990
- Languages Known: Hindi & English
Education
SMU
MBA from Project Management
01.2016
SMU
BSC. from IT
01.2011
Skills
- Project Management
- Transition Management
- Cloud Solution/Migration (AWS)
- Excellent Verbal and Written Communication
- Microsoft Office Suite Expert
- Agile Methodologies
- Team Management
- Working Under pressure/Crisis management
- Excellent problem solving & decision-making skills
Project Undertaken
- Datacenter/Application Cloud Set up and migration, Contract Management for Google products, SharePoint Storage Management, Domain migration, Cloud PC Provisioning, O365 Migration, Software Deployment etc.
Certification
ITIL Foundation v3 (Certified)
MS Project (Trained)
Certified Scrum Master (CSM) Certified
PRINCE 2 Practitioner & Foundation (Certified)
Excel & Power BI Certified
M365/O365 Trained
Google Project Management Professional- Trained
AWS Fundamentals- Trained
Languages
Timeline
Project Manager
Bureau Veritas
04.2022 - 03.2023
Associate Manager- Program Support Lead
HCL Tech (Client-Google)
02.2020 - 04.2022
Project Manager
Gartner Research & Advisory
07.2018 - 05.2019
PMO Project Coordinator
CSC India Pvt. Ltd
07.2013 - 07.2018
Senior Analyst
HCL COMNET
02.2012 - 02.2013
Technical Support Advisor
Teleperformance
09.2011 - 02.2012
Customer Care Executive
IBM DAKSH
09.2010 - 08.2011
PERSONAL
MINUTIAE
SMU
MBA from Project Management
SMU
BSC. from IT
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