Nikita Sharma
Consultant Specialist
Summary
17+ years of Technical experience in Service Management as Change Manager, PeopleSoft Financials and Mainframes. As a Change Manager, have experience in managing change initiatives within the organization, facilitating change communication and leading cross-functional teams to ensure seamless adoption of change management practices and procedures.
In Peoplesoft worked across several life-cycle implementations/upgrades/support projects, as a solution provider across General Ledger, Asset Management and Accounts Payable modules.
In mainframes worked mostly on Maintenance projects handling customizations based on Client requirements.
1 Year of experience as an Onsite coordinator facilitating delivery between stakeholders including business, client IT team, consultants, architects and off-shore development team.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Change Manager (Senior Consultant Specialist)
HSBC Software Development
12.2020 - Current
- ITIL V4 Foundation Certified
- Led the design and execution of change management strategies
- Conducted change readiness assessments, stakeholder analysis and risk assessments
- Collaborated with Senior Leadership to align change initiatives with strategic business goals
- Developed comprehensive communication plans to facilitate employee buy-in and minimize resistance to change
- Facilitated training programs and workshops to enhance staff capability
- Tracked and reported key performance metrics, including user adoption rates and project outcomes
- Oversaw development and delivery of relevant training programs for successful adoption of changes.
- Designed and executed training programs to equip employees with the skills required to adapt to new tools and processes
- Led Focus groups and feedback sessions to monitor change progress and address employee concerns
- Analyzed change impact and created tailored approached to minimize disruptions to daily operations.
- Tools - GSD, Service Now, QlikSense
Consultant Specialist
HSBC Software Development
12.2019 - 12.2020
- Worked for ABM (Activity Based Management) Program for US and Canada
- Developed source code for the ABM program, unit or module based on the Technical Specification Documents
- Involved in Minor enhancements, system testing, integration testing for the customizations done on defects and new requirements on ABM modules
- Worked on Data Mover Scripts (DMS Scripts) on Finance module - ABM to validate in different environments
- Worked on Control-M job scheduling monitoring, job flow analysis and troubleshooting on daily basis as per current executing cycles
- Developed Data Stage jobs to populate the data into staging and performed the Unit testing
- Extensively worked on Job Sequences to Control the Execution of the job flow using various Activities & Triggers
- Tools - SQL Server, PS Query, Control-M, Datastage, Oracle 9i/10g/11g
Software Engineer/Senior Software Engineer
HSBC Software Development
02.2010 - 12.2019
- Worked for HBIO Peoplesoft Project
- Modification and developing application engine programs and peoplecode as per the requirement
- Involved in Functional and System testing of the assigned enhancements and fixing the incidents
- Has worked as onsite coordinator at onsite location
- SQR Report for fetching information from various peoplesoft tables and sending that information to user through Ftp
- Developed components, pages, records to run various processes online and added validation to input to page using peoplecode
- Developed Sqrs to archive data of ledger and journal for pervious years to improve performance of the system
- Worked on Upgrade projects
- Scheduling the process using Control-M (Third Party) scheduling tool
- Responsible for migration of projects from one environment to another environment
- Conducted DR (Disaster Recovery) exercises as a part of year end activities
- Worked on some Peoplesoft Admin related tasks like SSL Implementation, Peoplesoft Upgrade, Tools Upgrade and LDAP implementation.
- Tools - SQL Server, SQR, PS Query, Cobol, JCL, VSAM, Control-M, Oracle 9i/10g/11g, Control-M, App Designer. App Engine
Software Engineer
Satyam Computer Services Limited
10.2007 - 02.2010
- Worked for Thomson Reuters in the billing and revenue module
- Worked in many enhancements individually as well as in team
- Resolving queries regarding the system/software including maintenance of Software support
- Extending post implementation maintenance and support to the client
- Perform Analysis for Production Abends and Escalate in time to appropriate teams in achieving the SLA.
- Tools - Cobol, JCL, VSAM
Education
B.Tech IT
Kurukshetra University
08-2007
Skills
- Change Management Frameworks
- Organizational Change Assessment & Readiness
- Stakeholder Engagement & Communication Strategies
- Training and Development Programs
- Change Impact and Risk Analysis
- Process Improvement
- Lean/DevOps/Agile methodologies
Accomplishments
- Appreciated by Senior Management for showing Leadership skills in helping them collate results for an internal employee survey.
- Was a member of the organizing team for the Knowledge festival organized in the company.
- An active member of DnI committee for HSBC.
- Attended the Grace Hopper Conference held in Bengaluru in 2017 and represented HSBC on a national platform.
- Received several awards as Star performer of the month.
Certification
CSM Scrum Master
Timeline
ITIL V4 Foundation
12-2024
SAFe Agilist 5.1
10-2022
Change Manager (Senior Consultant Specialist)
HSBC Software Development
12.2020 - Current
CSM Scrum Master
10-2020
Consultant Specialist
HSBC Software Development
12.2019 - 12.2020
Software Engineer/Senior Software Engineer
HSBC Software Development
02.2010 - 12.2019
Software Engineer
Satyam Computer Services Limited
10.2007 - 02.2010
B.Tech IT
Kurukshetra University
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