Nikita Shingrani
Pune
Summary
Dynamic professional with extensive experience, excelling in regulatory compliance and team leadership. Proven track record in enhancing operational efficiency and performance monitoring. Skilled in data analysis and conflict resolution, consistently driving results and fostering strong client relationships. Committed to continuous improvement and adapting to evolving business needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Gallagher Center Of Excellence
Pune
12.2023 - Current
- Coordinated daily operations to streamline workflows and enhance team collaboration.
- Facilitated interdepartmental communication to align on operational goals.
- Led team meetings to provide project updates and address challenges.
- Ensured compliance with company policies and regulatory requirements across operations.
- Monitored performance to maintain quality control standards against established goals.
- Developed training programs for new staff to boost performance effectiveness.
- Reviewed employee performance regularly, delivering feedback to maximize potential.
- Cultivated strong relationships with internal departments and external stakeholders.
Process Manager
Eclerx Services Limited
Pune
03.2022 - 05.2023
- Directed KYC business operations, adapting to changing demands to meet objectives consistently.
- Led a team of team leads, KYC analysts, and senior analysts in global end-to-end KYC maintenance.
- Managed organizational resources to align with budgetary guidelines while meeting quality and schedule requirements.
- Successfully transitioned pilot project processes with relevant transitional artifacts.
- Monitored staff performance, creating improvement plans for enhanced efficiency.
- Investigated operational issues, preparing detailed reports and recommending corrective actions.
- Analyzed business processes to identify strengths and weaknesses, training staff accordingly.
Peoples Manager - Manager
IBM India Private Limited
Pune
04.2021 - 03.2022
- Supervised team of Team Leads and Analyst Quality Checkers on KYC for UK clients.
- Provided support and constructive feedback to enhance skills and maximize potential.
- Utilized problem-solving strategies to address issues promptly and effectively.
- Led recruitment, hiring, and onboarding while training new employees on operational processes.
- Coached junior team members, assessing knowledge gaps and implementing corrective measures.
- Monitored staff performance, identifying opportunities for improved delivery and financial success.
- Promoted continuous learning among staff to achieve individual and team objectives.
- Consistently met management objectives, deadlines, and performance targets.
Team Lead
Tech Mahindra
Pune
02.2019 - 04.2021
- Managed and mentored team of 20 to deliver exceptional service.
- Conducted end-to-end KYC remediation and periodic reviews for corporate and institutional clients.
- Monitored team performance, implementing training programs to enhance efficiency.
- Ensured compliance with regulatory guidelines through continuous knowledge updates.
- Handled reports including MIS, daily attendance, SharePoint updates, and case movement tracking.
- Engaged with clients daily for process calibration and updates.
- Maintained production trackers for daily and monthly outputs.
- Assisted in recruitment, onboarding, and training of new team members.
Sr. Process Executive
Cognizant Technology Solutions
Pune
10.2017 - 02.2019
- Led a team of 15 members, managing Asian Country Entities and individual accounts efficiently.
- Guided team through end-to-end processing for KYC and periodic reviews.
- Adhered to country-specific requirements and regulations in global KYC processes.
- Reported daily productivity and published data consistently.
- Communicated with clients to secure essential information via email or call.
- Escalated potential sanctions or vulnerabilities to Financial Crime Compliance.
- Deactivated accounts during mergers or acquisitions strategically.
Sr. Process Associate
Tata consultancy service
Pune
08.2016 - 10.2017
- Conducted verification and authentication of documents for account holders in UK KYC remediation.
- Reconciled data according to system records and information provided by account holders.
- Raised unusual activity reports for discrepancies identified in transactions.
- Initiated closure of accounts, coordinating with FCC team regarding fraud or unusual activities.
- Created accounts for newly onboarded customers while updating risk ratings for existing clients.
- Maintained detailed records for both new and existing customer accounts.
- Compiled daily MIS reports, fulfilling role as acting team lead.
- Provided subject matter expertise to assist makers with query resolution.
Financial Analyst
eClerx Serivices limited
Pune
04.2014 - 05.2016
- Executed weekly audits of account activities, implementing suspensions and closures per Dodd-Frank Act.
- Reactivated accounts based on client requests following established protocols.
- Implemented amendments to customer account information to align with client trends.
- Delivered process training to new team members and conducted refresher sessions for existing staff.
- Provided comprehensive overviews of processes to facilitate quick onboarding.
- Tracked daily resource utilization using productivity tracker in Excel for performance analysis.
- Assigned tasks based on available resources to optimize operational efficiency.
- Standardized assembly of processor-submitted information in Excel for consistency.
Operations Executive (Consultant Database
BNY Mellon india pvt ltd
Pune
03.2013 - 10.2013
- Accumulated data from diverse sources to update monthly, quarterly, and yearly databases.
- Prepared RFPs for clients, ensuring accurate data management in tables.
- Maintained investment transactions in Excel for internal record-keeping.
- Handled ad hoc and regular client requests efficiently.
- Updated client's investments in equities, global fixed income, and various funds in databases.
- Exported and imported investment reports for asset allocation and other assigned tasks.
Executive, Team Leader
Capita india pvt ltd
Pune
05.2012 - 11.2012
- Scheduled shifts, departmental changes, and break amendments based on business needs
- Managed agent exceptions (e.g., sickness, holidays) and arranged client/product briefings
- Organized one-on-one feedback meetings, coaching sessions, and team performance reviews
- Conducted training, induction, and refresher courses for new and existing staff
- Facilitated regular meetings between agents, team leaders, and operations managers
Education
MBA - Business Administration (Finance
L.N WELINGKAR INSTITUTE OF MANAGEMENT DEVELOPMENT & RESEARCH
Mumbai07-2020
BBA - Business Administration
YASHWANTRAO CHAVAN MAHARASHTRA OPEN UNIVERSITY
Pune08-2011
Some College (No Degree) - Commerce
MAHARASHTRA STATE BOARD
Pune01-2008
Secondary Board 10th -
MAHARASHTRA STATE BOARD
Pune2006
Skills
- Certified anti-money laundering investigator
- Regulatory compliance expertise
- Leadership and team supervision
- Process management and operations
- Client relationship management
- Verbal and written communication
- Willingness to learn and adapt
- Data analysis and attention to detail
- Conflict resolution skills
- Operational management
- Performance monitoring
- Regulatory compliance
Accomplishments
- Awarded with Ace of Rookies for handling part of KYC remediation
- Awarded with Performance Excellence for amount of production and giving support to team, interacting with clients
- Appreciated for picking up 6 eye checks (QA) cases and completing task on time
- Appreciated by client for handling the query and errors occurred by team member in most subtle and timely manner
Certification
- Certified Anti Money Laundering Investigator
Timeline
Assistant Manager
Gallagher Center Of Excellence
12.2023 - Current
Process Manager
Eclerx Services Limited
03.2022 - 05.2023
Peoples Manager - Manager
IBM India Private Limited
04.2021 - 03.2022
Team Lead
Tech Mahindra
02.2019 - 04.2021
Sr. Process Executive
Cognizant Technology Solutions
10.2017 - 02.2019
Sr. Process Associate
Tata consultancy service
08.2016 - 10.2017
Financial Analyst
eClerx Serivices limited
04.2014 - 05.2016
Operations Executive (Consultant Database
BNY Mellon india pvt ltd
03.2013 - 10.2013
Executive, Team Leader
Capita india pvt ltd
05.2012 - 11.2012
MBA - Business Administration (Finance
L.N WELINGKAR INSTITUTE OF MANAGEMENT DEVELOPMENT & RESEARCH
BBA - Business Administration
YASHWANTRAO CHAVAN MAHARASHTRA OPEN UNIVERSITY
Some College (No Degree) - Commerce
MAHARASHTRA STATE BOARD
Secondary Board 10th -
MAHARASHTRA STATE BOARD
Similar Profiles
Mandara BMandara B
Senior Process Analyst – Operations (Service support management) at Gallagher Center of ExcellenceSenior Process Analyst – Operations (Service support management) at Gallagher Center of Excellence
Vedant ReddyVedant Reddy
Team Manager at Gallagher Center of ExcellenceTeam Manager at Gallagher Center of Excellence
PAMPAPATHI TALURPAMPAPATHI TALUR
Senior Accounts Receivable Analyst at Gallagher Center of ExcellenceSenior Accounts Receivable Analyst at Gallagher Center of Excellence
Indranil AinIndranil Ain
DIGITAL PRODUCTS & STRATEGY LEAD AMEA at SYNGENTA GLOBAL CAPABILITY CENTER PVT. LTD.DIGITAL PRODUCTS & STRATEGY LEAD AMEA at SYNGENTA GLOBAL CAPABILITY CENTER PVT. LTD.
Vibhav TripathiVibhav Tripathi
Lead Technology at SynechronLead Technology at Synechron