Nikita Shirke

• Overseeing daily operations of the trade credit insurance department, ensuring efficient processing of policies, claims, and client inquiries.
• Implementing and maintaining operational best practices, enhancing productivity, and ensuring compliance with regulations and standards.
• Collaboration with Insurance companies, underwriting, claims teams, and sales teams to ensure seamless service delivery and client satisfaction.
• Developing and monitoring risk management policies and procedures to minimize losses and maximize recovery.
• Managing relationships with key clients, stakeholders, and Insurance companies.
• Providing leadership and guidance to the operations team, fostering a culture of continuous improvement and professional development.
• Preparing and analyzing reports on department activities, performance metrics, and forecasts for stakeholders through sales and aging analysis.
• Stay updated on industry trends, market conditions, and technological advancements to drive departmental innovation.

• Coordinated with Clients to collect and analyze their Sales and Aging data, ensuring accurate measurement of financial health.
• Engaged in discussions with Regional Managers to resolve pending data requirements.
• Conducted regular visits to Insurance Companies to liaise with staff members and facilitate claim discussions.
• Gained expertise in insurance claims procedures, including premium calculations, customer data management, and document filing.
• Contributed to team progress by providing suggestions and actively participating in problem-solving initiatives.

• Promoted to Assistant Manager in recognition of outstanding performance - Excelled in Invoice Processing Operations module, gaining a comprehensive understanding of core processes.
• Responsible for data entry and verification, ensuring accuracy and compliance.
• Managed document validation and verification of cases, ensuring adherence to established protocols.
• Coordinated with Bank Leumi to prepare and verify bank cover letters for clients.
• Ensured timely and accurate communication with respective buyers - Proactively resolved client queries through the Freshdesk Portal, providing effective solutions.
• Followed up with internal team members to ensure prompt resolution of client concerns.
• Developed and implemented team communications to disseminate updates from upper management.
• Actively contributed to continuous improvement efforts, generating suggestions and participating in problem-solving activities.
• Demonstrated strong problem-solving skills, promptly addressing discrepancies and escalating major issues to supervisors.
• Displayed exceptional customer service skills, actively listening to customers and addressing concerns promptly.

• Collaborated with the two leading Trade Credit Insurers globally, ensuring smooth processing of Applications by coordinating with their US-based support team across different time zones.
• Facilitated effective communication and coordination among various internal teams at DRIP, including Risk, Sales, and Accounts, by providing regular status updates and obtaining necessary information.
• Played a crucial role in training and supervising new team members during the onboarding phase.
• Managed process documentation, identified process gaps, and made valuable suggestions for improvement to the larger team.
• Efficiently handled mailbox management and information entry on MS Excel.

• Streamlined end-to-end background screening operations, ensuring prompt and precise service delivery to clients.
• Fostered positive client relationships by serving as a crucial link between clients and internal teams, promptly addressing queries, and providing regular updates.
• Achieved a 100% increase in accuracy and compliance by implementing stringent quality control measures.
• Identified and executed efficiency measures that significantly improved overall workflow and process.
• Collaborated with cross-functional teams to optimize operational efficiency and enhance workflow.

• Oversaw and supervised visa and immigration cases for Microsoft clients, guaranteeing precision, thoroughness, and adherence to regulations.

• Maintained meticulous records and documentation throughout the entire immigration process.

• Acted as the primary point of contact for clients, delivering regular updates on the progress of their immigration cases and addressing any inquiries they had.

• Established effective communication channels with clients to procure necessary information and documentation.

• Identified opportunities for optimizing operations and contributed to developing and implementing process enhancements.

• Streamlined workflows to boost the overall efficiency of the immigration process.