Microsoft Office
Nikita Singh
Technical Support Consultant
Noida
Summary
Knowledgeable and dedicated Technical Support Consultant professional with extensive experience in Client Support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
year of professional experience
6
6
years of post-secondary education
Work History
Technical Support Consultant
DIN Engineering Services LLP
04.2023 - Current
- Working with Adobe Sign Migrations Team with 100% successful migrations and 0% escalations
- Contributing in process as a Queue Manager by assigning the tickets to agents, as per the nature of migration request.
- Consistently met performance targets with diligent attention to detail and effective time management skills.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical problems.
- Documented all client interactions accurately in CRM system while maintaining strict confidentiality standards.
- Participated actively in continuous learning opportunities to maintain proficiency in relevant technologies and methodologies.
- Maximized client satisfaction with prompt escalation of unresolved issues to relevant departments for swift resolution.
- Established strong relationships with clients, fostering trust and loyalty through exceptional communication skills and professionalism.
- Supported sales team efforts by providing in-depth product knowledge during client presentations and discussions.
Customer Support Executive
Ienergizer IT Services Pvt Ltd
7 2021 - 03.2023
- Working as Game Advisor for Electronic Arts and handling game and account related queries for various game titles of company
- Troubleshooting installation issues, download issue, account and billing issues, account takeover issues, in-game issues and bugs and reporting issues to specialist team by creating Jira ticket.
- Helping customers with technical issues related to games on consoles, PC, Mac and various mobile devices on Calls, Emails and Chats
- Submit necessary feedback for easier and effective process outlined for advisors keeping in mind company's guidelines.
- Utilized crisis management techniques to offer corrective solutions and maximise customer satisfaction.
Education
Bachelor of Technology (Civil) -
Govind Ballabh Pant Engineering College
Pauri-Garhwal 07.2014 - 07.2018
Intermediate -
St. Lawrence Sr. Sec. School
Haldwani 05.2013 - 05.2014
High School -
St. Lawrence Sr. Sec. School
Haldwani 05.2011 - 05.2012
Skills
Account management
Software
Salesforce
Slack
Jira
Accomplishments
- Got recognized and rewarded for being the best account security advisor of Electronic Arts for the year of 2021 from India.
- Perfect Attendance award
- 2 times inter university badminton championship winner
- Cultural head for the college cultural fest GOONJ
Timeline
Technical Support Consultant
DIN Engineering Services LLP
04.2023 - Current
Bachelor of Technology (Civil) -
Govind Ballabh Pant Engineering College
07.2014 - 07.2018
Intermediate -
St. Lawrence Sr. Sec. School
05.2013 - 05.2014
High School -
St. Lawrence Sr. Sec. School
05.2011 - 05.2012
Customer Support Executive
Ienergizer IT Services Pvt Ltd
7 2021 - 03.2023
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