Figma
Nikita Singh
UX Writer, Content Designer
Bengaluru
Summary
A versatile UX writer with experience in both SaaS and B2C products. Protective of the user experience and the importance of good content but that's one of the outcomes of being in the field of content for over 5 years.
Overview
3
3
years of professional experience
17
17
years of post-secondary education
Work History
UX Writer
Jar App
2024.02 - Current
- Worked on all Savings and Digital gold features of Jar app, catering to 5 lakh+ users every day.
- Handled end-to-end content for onboarding, autopay saving, withdrawal, WhatsApp chatbot (Verloop), referrals, and home-screen. Conducted user research and user tests for all features.
- Collaborated with design, product and marketing teams to create content for UI components, in-app educational videos, scripts, push notifications, and all UX touch-points.
- Led the process for localization of the app. Facilitated coordination between product, engineering and agency teams to create streamlined process. Created in house team for quality assessment of ranslated content.
- Collaborated with other UX writers to create and maintain content style guide for Jar app.
UX Writer
Wingify (VWO)
2023.02 - 2024.02
- Collaborated with all verticals of product and design teams.
Set up and evangelized the copy process as the first UX
Writer at Wingify. - Worked with Testing, Insights and Platform teams on
end-to-end release of new projects like GA4 Integration,
Survey AI, Insights Dashboard. - Worked on the revamp of existing copies in Test creation,
SmartCode, and Pricing page for organic growth. - Created transactional emails and in-app notifications for
different touch-points in user journeys. - Conducted user interviews and usability tests for copies.
Performed copy QA before release and content audits in
the app.
Associate UX Writer
Teachmint Technologies
2022.04 - 2023.01
- First UX Writer at Teachmint. Worked on features like: Fee
management, Communications, Inventory management,
Transport Management, Behavior Feedback badges for
students, HRMS, Certificates, Reports and analytics,
Admission management. - Created and maintained content guide. Supervised translation exercise for localization. Created app vocabulary and language guidelines for translation
agency. - Drove user engagement through in-app feature
notifications, SMS and WhatsApp communications
(Increased opening rate from 20% to 35% in Fee
reminders)
Curriculum Designer
Sinchan NGO
2021.12 - 2022.03
- Researched teaching methodologies and English as a
second language to develop an interactive, well-rounded
curriculum. Used by 100 teachers to teach 500+ students. - Taught English and communication skills to rural youth.
Education
Master of Arts - English
University of Delhi
New Delhi, India 2018.08 - 2020.11
Bachelor of Arts - English
University of Delhi
New Delhi, India 2015.07 - 2018.07
Senior Secondary School - Science
Jawahar Vidya Mandir
Shyamali, Ranchi 2001.04 - 2013.06
Secondary School -
Notre Dame Academy
Munger, Bihar 2001.04 -
Skills
Microcopy
- Creative writing
- Linguistics
Research (qualitative and quantitative)
- Content writing
- Copywriting
- Wire-framing
- Translation
- UX research
- UI Copy
- Microcopy
Software
GPT
Jira
Notion
Confluence
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Accomplishments
- Smt. Shakuntala Devi Sharma memorial prize for excellence in
Academics - Award of merit: B.A (H) English II Year - 1st Position
- Award of merit: B.A (H) English III Year - 2nd Position
- Head: Quizzing Society PGDAV 2018
- Creative head: English Literary Society 2017
Timeline
UX Writer
Jar App
2024.02 - Current
UX Writer
Wingify (VWO)
2023.02 - 2024.02
Associate UX Writer
Teachmint Technologies
2022.04 - 2023.01
Curriculum Designer
Sinchan NGO
2021.12 - 2022.03
Master of Arts - English
University of Delhi
2018.08 - 2020.11
Bachelor of Arts - English
University of Delhi
2015.07 - 2018.07
Senior Secondary School - Science
Jawahar Vidya Mandir
2001.04 - 2013.06
Secondary School -
Notre Dame Academy
2001.04 -
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