Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikita Singh

Training Manager
Jaipur

Summary

With over 7 years of work experience in the IT industry, including 5 years as a Scrum Master, I bring a wealth of knowledge and expertise to any team. Strong background in Agile methodologies, team facilitation, and project management allows for effective guidance and support towards success. Utilizing effective communication and conflict resolution skills to ensure team alignment and productivity. Proven track record of implementing continuous improvement practices, resulting in enhanced project outcomes and improved team performance.

Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.

Overview

8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Scrum Master

Teleperformance
03.2020 - Current
  • Led and facilitated all Agile ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Review, and Retrospectives, ensuring active participation and productive outcomes.
  • Tracked and analyzed team metrics such as velocity, burn-down charts, and team capacity to enhance planning and forecasting.
  • Supported Agile Release Train (ART) by collaborating with Product Owners, RTEs, and other Scrum Masters for PI Planning and execution.
  • Help the team in their day to day impediments and actively contribute to maintain harmony and positivity amongst the scrum team members by motivating them and absorbing the management pressure at times.
  • Utilizing Jira to track progress, manage workflows, and generate reports for stakeholders.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
  • Ensured effective backlog grooming and sprint planning by working closely with Product Owners and stakeholders.
  • Supported Inspect & Adapt (I&A) workshops and implemented feedback for team and process improvement.
  • Protected teams from external interruptions, scope creep, and distractions to ensure focus on sprint goals.
  • Managed product backlog effectively, prioritizing high-value items for faster completion.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

Trainer

Teleperformance
11.2018 - 02.2020
  • Collaborated with managers and product owners to identify training needs and prioritize training sessions, ensuring alignment with team goals and organizational objectives.
  • Facilitated cross-functional training workshops to enhance team competencies, enabling team members to adapt to evolving business requirements and Agile practices.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Monitored individual and team progress, providing feedback and support to ensure that all employees had the skills necessary to perform effectively and contribute to the success of the organization.
  • Created and maintained comprehensive technical documentation, SOPs, and knowledge articles to support internal teams and training.
  • Delivered hands-on training sessions and mentorship to junior staff and business users, improving adoption and reducing dependency on support teams.
  • Conducted root cause analysis for high-impact incidents and drove continuous improvement through post-incident reviews and proactive monitoring.

Technical Support Engineer

Teleperformance
10.2017 - 11.2018
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Translated business requirements into functional specifications and solution designs for the CRM platform, and liaised with the in-house operations team and the software vendor.
  • Recommended and implemented process changes to enhance efficiency and effectiveness in delivering omni channel customer support solutions.

Education

B.com -

CCS University
Meerut, India
08.2015 - 04.2017

Skills

Agile Methodology

Scrum Framework

Scrum Ceremonies

Sprint Planning

Release Planning

Project Management

Product backlog management

Performance management

Time management

Risk management

Stakeholder management

Problem Solving

undefined

Certification

Certified Scrum Master from ScrumAlliance.Org

Timeline

Certified Scrum Master from ScrumAlliance.Org

05-2025

Scrum Master

Teleperformance
03.2020 - Current

Trainer

Teleperformance
11.2018 - 02.2020

Technical Support Engineer

Teleperformance
10.2017 - 11.2018

B.com -

CCS University
08.2015 - 04.2017

Similar Profiles

CREATE PROFILE
Nikita SinghTraining Manager