Nikita Singh Paul
Delhi
Summary
To lead and manage a dedicated team and produce results with in the time frame and the resources made available by the organization. Work for a company, which is in constant exchange with consumer buying behavior and the strategies of their own competitors with whom they share the market.
Overview
21
21
years of professional experience
Work History
Head Sales and Marketting
ITC Fortune Global Business Park
MG Road
05.2020 - Current
Assistant Director Of Sales
Royal Orchid Hotels
02.2011 - 12.2015
- Heading Gurgaon Corporate sales team
- Handling top 50 Accounts on pan India basis
- Handling Corporate Sales for Pan India ,28 Hotels in India and 2 Hotel Internationally
- Preparing the Month End Report
Sales Manager
The Uppal’s Orchid Hotel Gurgaon
01.2009 - 01.2012
- Handing 24 Pan India Sales and acting Head Sales for the unit properties
- Meeting with the guest every morning and evening morning Preparing the planner Preparing the Month End Report Maintain and Preparing the activity report of the scheduled day Getting the feed back form the in house guest Entertainment at the hotel with 02 minimum every week Meeting the target
Asst. Sales Manager
Intercontinental Eros
Nehru Place,Near I.I.T Tower
10.2007 - 12.2008
- Maintain the P.R of all the given accounts & Profiles Handling Un bodies Preparing the planner Preparing the Month End Report Maintained and Preparing the activity report of the scheduled day Celebrate the bookers special Entertainment at the hotel with 02 minimun every week Meeting the target Guest tracking of all the guests who have booked directly or by internet.
Asst. Manager Guest Relations
The Taj Mahal
1,Man Singh Road,New Delhi-110001
06.2005 - 09.2007
- Meeting with the guest Ensuring maintenance & decorum in the department
- Monitoring VVIP movement, single lady arrivals of the day
- Obtaining expected departure date and details of every guest
- Handling reservation calls after reservation department is closed
- Responsible for achieving maximum Guest Satisfaction
- Taking Coordination meeting with every department to share the Guest problem during their stay at the hotel
- Maintaining CIS and GSTS record on daily basis
- Monitoring all the escorting & lobby presence at every time Monitoring the grooming standards in the entire department
- Escorting the entire guest
- Maintain the profiles of all the guests
- Handling all the guest problems
- Taking pictures of all the regular guest & maintain the record for it
- Updating the preferences of the guest
- Arranging all the guest gifts as per the standards of the hotel
- Sending Mails for all the vip arrivals
- Checking the rooms for all the vip arrivals of the day
- Taking care of all the vip guests needs & meeting with them
- Monitoring VVIP movement ,single lady arrivals of the day
- Obtaining expected departure date Handling reservation calls after reservation department is closed
- Responsible for achieving maximum Guest Satisfaction
- Taking Coordination meeting with every department to share the Guest problem
- Maintaining CIS and GSTS record on daily basis
- Updating escorting & making Lobby presence every time.
Guest Relations Assistant
The Claridges
12th Aurangzeb Road
07.2003 - 04.2005
- Taking care of Guest Relations independently
- Updating guest profiles, keeping track of their likes / dislikes Responsible to achieve maximum guest satisfaction to get repeat clients Working in close co-ordination with the Duty Manager to run smooth operations Responsible for front desk operations such as taking guest reservations updating profiles Keeping track of VIP guests and taking active participation in all VIP / Celebrity activities
- To provide guide lines to fellow colleagues to meet guest expectations
- Guest history follow-up Taking C/In and C/out
- Taking care of the Gift shop from purchasing the materials till updating every day’s inventory
- Monitoring stores requisition / indent
- Work on strategies to achieve the budget
- Worked as a restaurant hostess and promoted as a GRA.
Director Of Sales & Marketing
Lemon Tree hotels Limited
01.2016
- Heading NSO Team based at Corporate Office Delhi for NSO Accounts
- Budget Review Vs Target Allocated segment wise/Hotel Wise
- Segment Allocation with performance Review Maintaining Database for the Group among the team
- Rate Contracting/Uploading Rate season wise Maintaining Client’s Birthday, special days
- Personal follow up to meet Company CEO, Ambassador’s Visits
- Area Allocation to the Team Members
- Handling top 50 Accounts of LTH for NSO Basis.
Director Of Sales & Marketting
Pride Hotels
Education
B.A. English Honors -
Delhi University
2 Years Diploma Programme in Global Aviation, Hospitality Mgmt -
A.H.A
Two Years Post Graduate Diploma in Business Management And Strategic Planning -
Skills
- OPERA (Version 30)
- Fidelio (Version 62)
- Basic computer applications
- Maintaining composure
- Work efficiency
- Communication skills
- Developing rapport
- Poised and confident
- Meeting objectives
- Independent action
- Prioritization
- Persistence
- Leadership skills
Accomplishments
My entire experience helped me to build and develop my quantitative and analytical skills. My dealing with the guests helped me to be an effective communicator, an attentive listener showing patience and diplomacy. The position requires a considerable amount of responsibility.
Personal Information
- Date of Birth: 09/10/86
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Punjabi
- German
References
- Mr. Perkin Rocha, Area General Manager- Lemon Tree Hotels, Aerocity New Delhi, 9650800991
- Mr. Anshu Mallik, General Manager – Carlson Hotels Worldwide, 8527930002
- Mr. Vinay Singh, General Manager – Uppals Orchid, 9811416633
- Mr. Vivek Thakur, Area General Manager – Chancery Hotels, 07022020680
Hobbies and Interests
- Listening to music
- Interacting with people
- Reading books
- Travelling
Timeline
Head Sales and Marketting
ITC Fortune Global Business Park
05.2020 - Current
Director Of Sales & Marketing
Lemon Tree hotels Limited
01.2016
Assistant Director Of Sales
Royal Orchid Hotels
02.2011 - 12.2015
Sales Manager
The Uppal’s Orchid Hotel Gurgaon
01.2009 - 01.2012
Asst. Sales Manager
Intercontinental Eros
10.2007 - 12.2008
Asst. Manager Guest Relations
The Taj Mahal
06.2005 - 09.2007
Guest Relations Assistant
The Claridges
07.2003 - 04.2005
Director Of Sales & Marketting
Pride Hotels
B.A. English Honors -
Delhi University
2 Years Diploma Programme in Global Aviation, Hospitality Mgmt -
A.H.A
Two Years Post Graduate Diploma in Business Management And Strategic Planning -
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