Nikita Swamy
Bangalore
Summary
Dynamic Program Manager with a proven track record at Great Learning, driving exceptional customer retention and satisfaction. Expert in lifecycle management and data analysis, achieving 96% revenue collection. Adept at cross-functional collaboration and conflict resolution, ensuring seamless operations and enhanced delivery experiences for a diverse portfolio of clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Manager - Operations and Customer Success
Great Learning
Bangalore
03.2024 - Current
- Manage operations and engagement for a portfolio of 200+ customers
- Drive 95%+ retention and completion through proactive lifecycle management
- Achieve 96% revenue collection, reducing leakage and improving cash flow
- Identify at risk customers through data analysis and implement recovery plan
- Coordinate with sales, product and different stakeholders to improve delivery experience
- Support rollout for tech focused program and ensure smooth execution
Team Lead - Sales and Revenue Operations
03.2023 - 02.2024
- Led and mentored a 15 members sales team across PAN India market
- Drove monthly revenue growth through improved pipeline tracking and conversion strategy
- Implemented structured sales reporting and performance dashboard
- Increased referral and repeat business through customer relationship management
- Coaching and Sales Training session, conducted webinar and seminars
Senior Associate- Sales & Client Success
03.2022 - 03.2023
- Built Referral channels contributing 40% new business every month without CAC
- Managed full sales cycle from lead qualification to closure
- Acted as a brand representative/spokesperson in webinars, demos, and outreach sessions.
Senior Associate - Business development(Sales)
10.2020 - 02.2022
- Joined as associate and got promoted in 6 months based on performance
- Managed inside sales and direct/field sales, handling the full customer journey from lead qualification to closure.
Education
B Tech - Electronics and Telecommunication Engineering
RCET Bhilai
Bhilai, Chattisgarh01.2020
Skills
- Customer Success
- Retention
- SLA Management
- Client satisfaction
- Lifecycle management
- Excel
- SQL and Tableau
- Process Optimization
- Resource Management
- Cross functional collaboration
- Basic python
- Customer relationship management
- Data analysis
- Coaching and mentoring
- Conflict resolution
- Data collection & research
Websites
Accomplishments
- Led end-to-end launch of Data & Software programs from scratch, worked on program design, learner journey, and execution, ensuring successful completion and measurable learner outcomes.
- Received 15+ performance awards for consistent target over achievement
- Improved customer retention by 30% through data-driven interventions and engagement strategies
Certification
Data Science - Great Learning
Timeline
Program Manager - Operations and Customer Success
Great Learning
03.2024 - Current
Team Lead - Sales and Revenue Operations
03.2023 - 02.2024
Senior Associate- Sales & Client Success
03.2022 - 03.2023
Senior Associate - Business development(Sales)
10.2020 - 02.2022
B Tech - Electronics and Telecommunication Engineering
RCET Bhilai