NIKITA THAMBI
ERNAKULAM
Summary
Dynamic administrative professional with strong analytical, organizational, and communication skills. Proven ability to foster positive relationships with clients, staff, and management. Expertise in complex problem-solving, conflict resolution, resource allocation, and schedule management. Committed to continuous skill enhancement and contributing to organizational success.
Overview
9
9
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
WISEFOX ONLINE TUTORING
01.2019 - Current
- Company Overview: UK Based Company
- Session Scheduling: Facilitating the booking and scheduling of tutoring sessions, ensuring availability for both tutors and students.
- Time Management: Helping tutors stay organized and on schedule, including managing time between sessions and preparing materials.
- Financial Management and Invoicing: Invoicing: Generating invoices for tutoring sessions, and ensuring accurate and timely payment collection.
- Billing and Payments: Managing payment processing and handling financial transactions within the platform.
- Tracking Student Progress and Performance: Performance Tracking: Monitoring student progress, providing feedback, and identifying areas where students may need additional support. Generating reports on student progress, including assessments and grades.
- Communication and Customer Relations: Facilitating clear and effective communication between tutors, students, and parents.
- Customer Service: Providing support to both tutors and students, addressing any inquiries or concerns.
- Technical Support: Providing technical support to tutors and students using the platform.
- Content Management: Managing resources and materials available on the platform.
- UK Based Company
ADMINISTRATOR
PARAGON LIFE INSURANCE COMPANY
01.2017 - 01.2019
- Company Overview: UK -based
- Customer Service and Communication: Answering phones, emails, and directing inquiries to the appropriate person. Providing general information about insurance products and policies.
- Administrative Support: Scheduling appointments, meetings, and travel arrangements. Maintaining and updating client records, including policy information. Processing paperwork, such as insurance applications and claims. Creating and managing databases and spreadsheets.
- Office Management: Distributing mail and faxes, Ensuring compliance with company procedures and regulations, Assisting with event planning and coordination, and Handling confidential information with discretion. Assisting with the issuance of policy documents and endorsements. Communicating with insurance providers and clients regarding policies and claims.
- UK -based
ASSOCIATE CONSULTANT
FRAGOMEN IMMIGRATION SERVICES INDIA PVT.LTD
01.2016 - 01.2017
- Facilitated communication with foreign nationals and client contacts, providing timely status updates and addressing inquiries.
- Analyzed case files to identify issues and recommend effective solutions.
- Collaborated with cross-functional teams to align projects with client objectives.
- Cultivated positive relationships with staff and management to enhance teamwork.
Education
MA - ECONOMICS
SACRED HEARTS COLLEGE(AUTONOMOUS)
THEVERA01.2016
BA - ECONOMICS
ST. ALBERTS COLLEGE
ERNAKULAM01.2014
12 -
SBOA PUBLIC SCHOOL
CHITTOOR, ERNAKULAM01.2011
10 -
INDIAN SCHOOL MUSCAT
01.2009
Skills
- Self motivation, initiative with a high level of energy
- Verbal communication skills
- Decision making, critical thinking, organizing and planning
- Performance tracking
- Optimistic and confident
- Office administration
- Workflow optimization
Languages
- English
- Malayalam
- Hindi
- French
- Arabic
Projects
A Study of Migrant Labourers in Construction Sector in Kerala, Completed a survey based on the topic as a part of the postgraduate programme project work.
Disclaimer
I hereby declare that the above information given is true to the best of my knowledge.
Mobile Numbers
- 9544130845
- 9747385727
Personal Information
- Age: 32
- Father's Name: A D Thambi (Late)
- Spouse's Name: Eldhose K Baby
- Date of Birth: 04/21/93
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Accomplishments
- COMPLETED TALLY.ERP 9, MS OFFICE & ADVANCED EXCEL WITH GRADE A+
Timeline
ADMINISTRATIVE ASSISTANT
WISEFOX ONLINE TUTORING
01.2019 - Current
ADMINISTRATOR
PARAGON LIFE INSURANCE COMPANY
01.2017 - 01.2019
ASSOCIATE CONSULTANT
FRAGOMEN IMMIGRATION SERVICES INDIA PVT.LTD
01.2016 - 01.2017
MA - ECONOMICS
SACRED HEARTS COLLEGE(AUTONOMOUS)
BA - ECONOMICS
ST. ALBERTS COLLEGE
12 -
SBOA PUBLIC SCHOOL
10 -
INDIAN SCHOOL MUSCAT
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