NIKITA THANKARAJAN
Packaged App Development Team Lead
PUNE
Summary
Dedicated and results-driven IT professional with over 9 years of comprehensive experience across Java development, technical support, functional leadership, and service/release management. Proven ability to build strong client relationships, manage cross-functional teams, and deliver operational excellence in both agile and traditional environments. Highly skilled in eCommerce platforms, configuration and release management, and service delivery. Currently seeking a new opportunity to leverage my technical and managerial expertise while continuing to grow professionally.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Business Process Lead (Tech Operations for Marketplaces)
H&M CAP SA
01.2023 - Current
- As a Business Process Lead, I was responsible for driving the onboarding, stabilization, and optimization of technology operations across various leading e-commerce marketplaces.
- My role involved deep engagement with cross-functional teams to enhance Order-to-Cash (OTC) and Return-to-Cash (RTC) workflows, improve cataloguing accuracy, streamline issue resolution, and leverage data-driven dashboards to uphold SLAs and KPIs.
- Key Responsibilities and Achievements Marketplace Onboarding, Stabilization & Optimization
- Led the end-to-end onboarding of marketplace tech operations for Myntra, Zalora, Trendyol, Superbalist, and Franchise platforms, ensuring seamless seller integration and operational readiness.
- Collaborated with cataloguing and tech teams to establish scalable, standardized onboarding workflows.
- Interpreted business requirements into functional and technical solutions to stabilize and continuously optimize platform performance—resulting in improved seller experience and revenue uplift.
- Acted as SME for cataloguing on Myntra, Zalora, and Trendyol, managing product data quality and marketplace-specific compliance.
- Served as SME for OTC/RTC processes across Trendyol, Superbalist, and Zalora, ensuring operational efficiency and accurate end-to-end order flow.
- Developed an Incident Dashboard covering all key marketplaces—Superbalist, Myntra, Zalora, Trendyol, and Franchise platforms—focused on:
- Streamlining post-incident reviews and compliance tracking
- MTTR (Mean Time to Resolve): Monitoring and reducing incident resolution time
- Problem Management: Supporting proactive issue identification and root cause analysis.
- Enabled real-time tracking and resolution prioritization, significantly improving SLA adherence and audit readiness.
- Built a Splunk Dashboard to monitor SAP CAR rejections for Trendyol, leading to discovery of root causes and implementation of a stable, long-term fix—reducing rejection rates and improving overall data flow and system reliability.
- Facilitated weekly, monthly, and quarterly review meetings with internal teams, external vendors, and client stakeholders, promoting transparency and project alignment.
- Acted as a liaison across teams to ensure shared understanding of goals, dependencies, and deliverables.
- Applied the 5 WHYs methodology to drill down into root causes of recurring issues, making RCA reports clear and actionable for business stakeholders.
- Initiated the Problem Management process to identify, document, and resolve systemic issues, ensuring Known Errors were captured and tracked through permanent resolution.
- Tracked project performance by comparing baseline estimates against actuals throughout project lifecycles.
- Ensured deliverables met defined specifications, timelines, and quality standards while mitigating risks across multiple stakeholders and vendors.
Service and Release Manager
Alfa Laval eCommerce IN AM&AD
01.2016 - 01.2022
- Managed application maintenance and release processes for SAP Hybris-based eCommerce platforms.
- Oversaw incident resolution and production support, ensuring timely communication with clients.
- Coordinated software releases across multiple teams, managing risks and ensuring smooth deployments.
- Implemented process improvements to enhance team efficiency and service quality.
- Collaborated with stakeholders to align business expectations with technical execution.
- Technologies: Java/J2EE, Spring, SAP Hybris
Java Developer
Volkswagen HoAS (via Accenture)
01.2015 - 01.2016
- Developed code based on technical and functional design documents.
- Created and executed Automated Test (AT) cases and implemented unit tests using JUnit and EasyMock.
- Participated in defect resolution and contributed to the overall improvement of code quality and performance.
Education
Bachelor of Science - Computer Science
SSITM
BHILAI 04.2001 -
Skills
SAP Hybris Commerce
Java Enterprise Edition
Configuration & Release Management
eCommerce Design & Development
Microsoft Azure Modern Data Platform
Microsoft Power BI
Performance metrics development
Operational excellence
Business analysis
Cross-functional team leadership
Effective communication
Process improvement
Certification
PL-900: Microsoft Power Platform Fundamentals - Microsoft
Project And Program Management
- Agile Program Management / Scrum Master
- DevOps Project Delivery
- IT Business Consulting
- Business & Data Analysis
- Client Relationship Management
- Service Management: Incident, Problem, Knowledge, Change, Service Requests
Timeline
Retail Management Certification
08-2024
Business Process Lead (Tech Operations for Marketplaces)
H&M CAP SA
01.2023 - Current
PL-900: Microsoft Power Platform Fundamentals - Microsoft
03-2022
Service and Release Manager
Alfa Laval eCommerce IN AM&AD
01.2016 - 01.2022
Java Developer
Volkswagen HoAS (via Accenture)
01.2015 - 01.2016
Bachelor of Science - Computer Science
SSITM
04.2001 -