Nikita V. L

• Served as an essential point of contact for internal and external stakeholders, ensuring timely responses to inquiries and effective communication between parties.
• Optimized use of available resources with thorough budget management for office supplies, travel expenses, and event planning costs.
• Maintained a professional image for the Vice President''s office through polished written correspondence and exceptional interpersonal skills in face-to-face interactions.
• Assisted in employee retention efforts by coordinating performance review schedules and facilitating feedback sessions between the Vice President and team members.

• Administrative Operations: Provided comprehensive administrative
  support, including managing executive calendars, arranging travel
  and hotel reservations, and coordinating meetings and events.
• HR Support: Actively contributed to HR initiatives, assisting with
  onboarding, employee relations, and policy implementation.
• Project Management: Led the office relocation project from start to
  finish, overseeing site selection, design coordination, and logistics to ensure a successful transition.
• Cost Optimization: Implemented cost-saving measures, such as
  renegotiating vendor contracts, optimizing procurement processes, and identifying areas for cost reduction.

• Ensured smooth and efficient office operations through comprehensive administrative support,
enhancing overall productivity.
• Provided timely assistance to employees regarding office management issues, fostering a
supportive work environment.
• Maintained effective communication with internal and external stakeholders, ensuring seamless
information flow.
• Coordinated client meetings and provided necessary support, contributing to successful
client interactions.
• Scheduled and organized in-house and off-site events, ensuring well-executed and memorable
events.
• Assisted with presentations, offers, invoices, expense reports, and financial reports, ensuring accuracy
and timeliness.
• Maintained an organized archiving and filing system, ensuring easy access to important
documents. • Handled incoming and outgoing mail and shipments, ensuring timely delivery and
receipt of correspondence.
• Researched and ordered office supplies, ensuring availability of necessary materials. •
Supported facility management activities, ensuring a well-maintained and functional office
environment.

• Performs the necessary filing and documentation.
• Assist in preparing and managing documentation internally ensuring accessibility, traceability and accuracy of documents.
• Conceptualized, imitated and implemented companies' social media strategy.
• Managed Facebook, Twitter& LinkedIn accounts.
• Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
• Addressed and resolved customer complaints and issues to improve satisfaction.
• Identified opportunities to cross or up-sell services and communicated customer needs to appropriate team.
• Performed routine administrative duties (i.e. Photocopying, Scanning, Filing , E-mailing, Answering phone calls)
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Organized and attended meetings, including compiling all related documents and reports.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained weekly, daily and monthly reports and advised executive leaders in decision-making processes.

• Achieve sales targets, provide customer service and ensure all operational policies and procedures are followed.
• Responsible to provide foreign exchange services including remittances, travelers cheques and any other services to BFC customers, maintaining a high standard of customer service and ensuring company procedures and controls are followed at all times.
• Balance the cash at the end of the shift and prepare the necessary reports.
• Ensure the float is counted by the Branch Manager and regular spot checks are carried out on our float which is then documented for audit purposes.
• Immediately inform the Branch Manager when a surplus or shortfall is identified in the till.
• Ensure protection of entrusted money and any other valuables to the company at all times by ensuring the till is always locked when the cashier is not present at their desk
• Ensure adequate cash stock FX is available at all times and when a potential shortage is identified, the branch manager is immediately advised. Stick to the advised limits for cash stock.
• Understand that the commission and revenue from all transactions is associated with the costs of running the branch operation and therefore its profitability
• Deliver the highest standard of Customer Service at all times and develop client relationships to a position of loyalty so that customer always recognizes you
• Verify ID & collect KYCs of the client as per transaction requirement.
• Help prospective or existing customers to understand their needs and explain options to prospective customers regarding the best product available for them to use

• Windows, Web platforms, Social networks Tools Used : MS Excel, MS Word, MS PowerPoint, MS Outlook.
• Analyzing client requirements, understanding the scope of the requirement and implementing solutions.
• Overseeing Data Analysis, report preparation and failure evaluation.
• Training and mentoring of new team members.
• Coordinating work with different teams to deliver services to the client.
• Providing reports and status updates to the reporting manager.

• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
• Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Maintained daily reports and advised executive leaders in decision-making processes.
• Transferred and directed phone calls, guests and mail to correct staff members.
• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.