NIKITA FERNANDES
CUSTOMER SERVICE EXECUTIVE
Dombivli
Summary
Seeking a position to begin my career in a high-level environment and to fully utilize my training and skills while making a significant contribution to the success of the company.
Overview
6
6
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Customer Service Executive
AI Airport Service Limited (AIASL)
GOA
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided exceptional customer service during irregular operations such as flight cancellations or rebooking situations.
- Promoted positive work environment through effective teamwork and open communication among colleagues.
- Enhanced customer satisfaction by efficiently handling check-in and boarding processes.
Travel & Tourism Teacher
FlightBird Aviation Institute (Sawantwadi)
Sawantwadi
09.2021 - 09.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Developed and administered tests for students to measure academic proficiency and understanding.
Recruiter
Blue Crest HR Consultancy (Thane)
Thane
03.2020 - 06.2020
- Recruiter with powerful listening and communication skills and ability to build strong relationships with hiring Candidates
- Sorted and vetted job applications in order to recommend candidates for key roles.
Hostess/Waitress
Yas Island Rotana (Abu Dhabi)
Abu Dhabi
09.2018 - 06.2019
- Welcomed newly seated patrons in an efficient and pleasant manner
- Answered phones in a professional manner and accurately recorded confirmed client reservations
- Verified availability of foods listed on current menus and ensured cleanliness of preparation and serving areas
- Welcomed newly seated customers, explained menu options for food and drinks, offered suggestions, and took orders
- Prepared checks by calculating charges for services rendered, issued checks to appropriate clients and collected payments.
Cashier/Waitress
Roll & Swirll (Dombivali)
Dombivli
6 2017 - 6 2018
- Responsible for clearing tables of used dishes, cleaning surfaces, and refreshing glasses for customers
- Welcomed newly seated patrons in efficient and pleasant manner
- Received customer payments and delivered accurate receipts.
Education
SSC -
Oxford English High School
Dombivali, IndiaHSC -
St. John The Baptist Junior College
Thane, IndiaB.COM -
Dr. J B Naik
Sawantwadi, IndiaSkills
Customer Service
Certification
MS-CIT, Government Institution
Hobbies
Dancing
Sketching
Baking
Timeline
Customer Service Executive
AI Airport Service Limited (AIASL)
09.2023 - Current
Travel & Tourism Teacher
FlightBird Aviation Institute (Sawantwadi)
09.2021 - 09.2023
Recruiter
Blue Crest HR Consultancy (Thane)
03.2020 - 06.2020
Hostess/Waitress
Yas Island Rotana (Abu Dhabi)
09.2018 - 06.2019
Cashier/Waitress
Roll & Swirll (Dombivali)
6 2017 - 6 2018
SSC -
Oxford English High School
HSC -
St. John The Baptist Junior College
B.COM -
Dr. J B Naik
MS-CIT, Government Institution
Travel and Tourism, MH Institute
Sabre System Training
DG 8-9
AVSEC
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