Nikita Naik
Summary
Professional project specialist equipped to excel in coordinating and managing project activities. Brings strong focus on team collaboration and delivering results. Skilled in scheduling, budget management, and stakeholder communication. Reliable and adaptable, ready to meet changing project needs and ensure successful outcomes. Experienced with customer relationship management, ensuring client satisfaction and retention. Utilizes proactive strategies to address customer needs and enhance engagement. Knowledge of effective communication and problem-solving for optimal customer success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Coordinator
Cummins
03.2025 - Current
- Progressed project efficiency by 80% by coordinating with 400 suppliers to ensure timeline adherence.
- Served and acted as the primary point of contact for supplier queries, offering timely support to improve collaboration and reduce turnaround.
- Monitored regular follow-ups and engagement with key suppliers, tracked response rates and designed a process aligned with project priorities.
- A leading generator technology company specializing in diesel and gas engines.
Product Manager Fellowship
NextLeap
08.2024 - 11.2024
- Awarded Top Fellow Certificate from over 100 candidates after mastering full product lifecycle training.
- Conducted market analysis and gathered data to identify user needs in the emerging 'going out' segment for Swiggy.
- Developed MVP solution targeting young professionals with busy lifestyle.
- Compiled and delivered comprehensive presentation decks, PRDs and dashboards showcasing strategic product insights.
- An organization focused on developing future product leaders through intensive fellowships.
Customer Service Advisor
Firstsource
11.2022 - 07.2024
- Collaborated with stakeholders to prioritize customer satisfaction, achieving a 15% improvement in ratings.
- Addressed client inquiries and managed the switching of bank accounts for clients.
- Ensured smooth transitions maintaining 98% accuracy in records.
- A leading customer service provider focusing on enhancing customer experiences.
Project Coordinator
Encompass HSCNI
07.2023 - 05.2024
- Streamlined operations, reducing project timelines by 20% through effective project planning and management.
- Improved reporting accuracy by 15% by organizing and analyzing datasets using advanced MS Excel skills.
- Managed numerical data to ensure on-time and within-budget project completion.
Associate Software Engineer
CGI
08.2019 - 08.2021
- Participated in Agile ceremonies, including sprint planning and retrospectives.
- Led comprehensive code review and debugging processes with 98% accuracy.
- Delivered high-quality software products and reduced post-release issues by 25%.
- An IT consulting and systems integration company.
Education
Masters - Information Management
University of Strathclyde
Glasgow11.2022
Bachelor - Computer Science and Engineering
KIIT University
Bhubaneswar05.2019
Skills
- Agile
- Code Review
- CSS
- Figma
- HTML
- Java
- JIRA
- Microsoft Excel
- Scrum
- SQL
- Confluence
- Prince2
- Project Monitoring & Control
- Time & Effort Estimation
- Resource Management
- Stakeholder Management
- Change Management
- Agile/Scrum Methodologies
- User Research
- SDLC
- Market Research
- Wireframing
- Data Analysis
- Reporting
- Microsoft Power Point
Certification
- BCS Foundation Certificate in Business Analysis V4.0, BCS Foundation Certificate in Business Analysis V4.0.
- PRINCE2 Foundation Project Management, Certifies understanding of project management principles and practices.
- Product Management Fellowship, Awarded for exceptional performance during the Product Management Fellowship.
Accomplishments
- Successfully managed 5 projects with a 20% increase in on-time delivery rates through strategic planning.
- Selected as Top Fellow in Product Manager Fellowship.
- Achieved a 15% improvement in customer satisfaction through effective project management and stakeholder collaboration.
Linked Profile
https://nextleap.app/portfolio/nikita-naik
Timeline
Project Coordinator
Cummins
03.2025 - Current
Product Manager Fellowship
NextLeap
08.2024 - 11.2024
Project Coordinator
Encompass HSCNI
07.2023 - 05.2024
Customer Service Advisor
Firstsource
11.2022 - 07.2024
Associate Software Engineer
CGI
08.2019 - 08.2021
Bachelor - Computer Science and Engineering
KIIT University
Masters - Information Management
University of Strathclyde