NIKITA V. CHAVAN
THANE
Summary
Customer Executive with 1 year of experience in providing top-notch support in a fast-paced BPO environment. Adept at handling customer inquiries, resolving issues efficiently, and maintaining high satisfaction levels. Proficient in CRM systems and multitasking. Known for strong communication skills, problem-solving abilities, and a commitment to delivering excellent service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Executive
ConneQT Buisness solutions Ltd.
NAVI MUMBAI
2023.06 - 2024.08
- Working as a customer executive for an IVF hospital chain.
- Assisted patients with IVF treatment scheduling and provided compassionate guidance throughout the process.
- Solved complex patient issues, keeping them satisfied and loyal to the hospital.
- Helped improve customer service processes, leading to faster solutions and happier patients.
- Handled sensitive patient information carefully, following all legal and privacy rules.
- Guided patients through financing and insurance processes, making complicated steps easier to understand.
Education
10TH
Laxmi Vidyamandir
Vitawa2018-03
Skills
- Delivered outstanding customer support, consistently achieving a 95% customer satisfaction rating.
- Utilized CRM software to track and manage customer interactions
- Skills in empathy, patience, and maintaining a positive attitude.
- Ability to work well within a team environment.
- Flexibility to adapt to changing processes and customer needs.
- Ability to learn and apply new procedures and technologies quickly.
Affiliations
- Cooking
- Reading
- Watching Movies
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Intermediate (B1)
B1
Certification
- MSCIT in 2019
- TALLY ERP
- Advance Excel.
Timeline
Customer Executive
ConneQT Buisness solutions Ltd.
2023.06 - 2024.08
10TH
Laxmi Vidyamandir
- MSCIT in 2019
- TALLY ERP
- Advance Excel.
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