NIKITHA CHANDRA

• Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
• Utilized candidate sourcing and recruitment via networking, cold calls and online recruiting resources to search for qualified individuals.
• Identified training programs to address competency gaps to meet specific training needs.
• Lead special seminars for different types of employees.
• Recruited, trained and mentored new instructors.
• Designed new assessment system used to evaluate instructors and automate performance reporting.
• Created curriculum for technical and helicopter training for officers and managed overall training center.
• Created training schedules for trainees and presented weekly training programs.
• Monitored training effectiveness through observation and metrics analysis.
• Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
• Developed and improved training courses to increase staff performance and overall training effectiveness.
• Provided virtual training and online presentations.

Responsible for training employee in Soft Skills using innovative techniques & tools like case studies, audios/videos, role plays, activities/workshops, projects, evaluation methods etc.
Grooming employees to successfully face corporate challenges and aligning them to company and client goals.
To train in communication skills such as listening, speaking, reading and writing.
Create and maintain a positive and professional learning environment among newly hired employees. To set e standard and expectations through example in his/her conduct work ethic, integrity and character.
Able to deliver, project and motivate trainees through effective training methodologies both in group and individual classroom.
To deliver and continuous improvement of training programs as well as ongoing learning opportunities across the organization in support of the organizations needs.
Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices. To ensure maximum effectiveness of training programs.
To conduct specific training needs assessments to support the trainees.

Monitor and measure effectiveness of all training programs.
Create high quality deliverable within project budget and policy.
Maintain standards of excellence ideas and methods in communication English language

• Resolved over 30 inbound inquiries regarding phone usage issues.
• Responsible for troubleshooting networking components, hardware and software.
• Set-up extended warranties and registrations for new and existing customers.
• Repaired network configuration and connectivity issues.
• Handle customer escalations and follow-up as needed.
• Utilized resources from other departments and ensured efficient issue handling and resolution provision.
• Managed difficult or emotional customer situations; responds promptly to customer needs; responds to request for service and assistance; meets commitments.
• Served as mentor for new hires and assisted with appropriate training.
• Providing feedback to the new hires after listening to their calls.
• Providing floor support to the nesting team when necessary.
• Preparing reports for the monthly reviews of the advisors.
• Managing team, Breaks, Service level, Different Issues.

• Responsible for training 30 students daily.
• Conducting Assessments.
• Trained on Spoken English and Grammar.