Nikitha Chunduri
Business Analyst
Hyderabad,TG
Summary
To seek and maintain full-time Business Analyst position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Business Analyst
Tata Consultancy Services
Hyderabad, India
10.2020 - Current
- Involved in Requirements elicitation, User stories, User mapping , SIT testing and UAT in Scrum, Kanban
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Received Xcelerate warrior award and Star Employee Award
Service Desk Analyst
Tata Consultancy Services
Bangalore, India
08.2018 - 10.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Won Employee of month twice for highest number of calls received , highest number of incidents resolved and received appreciation from client
- Managed high levels of call flow and responded to point of support technical support needs.
Education
Bachelor of Science - Biotechnology
Aurora Degree And PG College
Hyderabad 07.2015 - 2018.04
Secondary Education - Biological And Physical Sciences
Sri Chaitanya Junior Kalasala
Hyderabad 07.2013 - 2015.04
Skills
Strategic planning
Hobbies
- Singing
- Journaling
- Reading books
Timeline
Business Analyst
Tata Consultancy Services
10.2020 - Current
Service Desk Analyst
Tata Consultancy Services
08.2018 - 10.2020
Bachelor of Science - Biotechnology
Aurora Degree And PG College
07.2015 - 2018.04
Secondary Education - Biological And Physical Sciences
Sri Chaitanya Junior Kalasala
07.2013 - 2015.04
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Ganesh JosyulaGanesh Josyula
Senior Technical Consultant at InfovitySenior Technical Consultant at Infovity