Nikitha Eppalapally
Bangalore
Summary
Motivated and detail-oriented professional with experience in content review, technical support, and customer engagement. Adept at problem-solving, process enhancement, and ensuring compliance with company policies. Strong leadership and teamwork skills with a passion for continuous learning.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Concentrix Solutions Private Limited
Hyderabad
09.2024 - 01.2025
- Provided troubleshooting support and technical solutions to customer queries
- Assisted in policy enforcement strategies and improved content engagement
- Collaborated with cross-functional teams to enhance user experience
- Ensured adherence to technical and compliance standards
Trust and Safety New Associate
Accenture Solutions Private Limited
Hyderabad
08.2022 - 07.2023
- Conducted content moderation and reviewed flagged material for policy compliance
- Investigated and escalated violations, ensuring a safe online environment
- Provided resolutions and enhanced customer satisfaction
- Maintained high efficiency and accuracy in content review
Education
Bachelor of Business Administration - Marketing, Finance, and Management
Aurora Degree and PG College
Hyderabad01.2022
Intermediate - MPC
Sri Gayathri Jr College
Hyderabad01.2019
SSC -
Aakruthi High School
Hyderabad01.2017
Skills
- Strong communication & interpersonal skills
- Problem-solving & adaptability
- Proficiency in MS Office & Windows OS
- Stock market analysis & financial understanding
- Content moderation & compliance review
- Time management & teamwork
Personal Information
- Date of Birth: 09/29/01
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Languages
- Telugu
- English
- Hindi
Projects
Impact of Ownership & Board Composition on Firm Performance, Explored the correlation between corporate governance and financial performance. Human Resource Management Analysis, Studied HR structures and strategies for talent development. Customer Satisfaction & Business Growth, Examined the impact of customer engagement on business profitability.
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge.
Declaration Place
Hyderabad
Certifications And Workshops
- Vice Chairperson, Student Platform for Education Development, Aurora College
- Fin-stocks workshop by 5Paisa, Aurora College
- Entrepreneurship Awareness Program, Aurora College
Timeline
Technical Support Representative
Concentrix Solutions Private Limited
09.2024 - 01.2025
Trust and Safety New Associate
Accenture Solutions Private Limited
08.2022 - 07.2023
Bachelor of Business Administration - Marketing, Finance, and Management
Aurora Degree and PG College
Intermediate - MPC
Sri Gayathri Jr College
SSC -
Aakruthi High School
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