Lead Operations- Revenue Cycle Management
Sutherland Healthcare Solutions & Centaur Billing
- Have total 6 yrs. of experience in AR follow up (calling-Process), Denial Management, Provider & Patient Access (calling-process).
- Supervised a team and assigned the tasks to them on daily basis.
- Conducting performance feedback for the team.
- Rolled out MOM's & SOP's on the project.
- Prepared the strategy and Training & development and provided guidance to new reps on the process.
- Worked on complex and aged accounts.
- Planning continuous improvement in team performance in order to meet client requirements.
- Call monitoring, coaching and feedback.
- I have well-developed people skill which help me to communicate effectively on an interpersonal level with team and help me to manage conflict positively.
- I work productively with others to find solutions and reach an agreement and work with integrity and ethics to motivate and inspire others.
