NIKITHA HEGDE
BENGALURU
Summary
Proactive Customer Service Representative with 2.5 years of hands-on experience in the SaaS industry, actively pursuing roles in Project Management, Consulting, User Experience, or Customer Facing domains. Adept at leveraging strong consulting and analytical skills to drive project success. Proficient in managing customer expectations, navigating complexities, and prioritizing streamlined, pragmatic solutions to accomplish goals.
Overview
5
5
years of professional experience
Work History
Digital Adoption Associate
Whatfix
08.2021 - Current
- Collaborated with and onboarded over 25 clients across various industries and regions.
- Acted as primary point of contact for clients, playing pivotal role in managing project expectations and resolving product/end user related issues.
- Leveraged data and pain points from customer to design creative solutions and minimise errors, streamline onboarding, and enhance navigation, leading to smoother change management and increased application usage.
- Mentored 6 new hires of various levels to ensure successful onboarding into the organization.
- Analysed end user analytics to edit and cater the content according to their need
Freelancer
Team Pumpkin
04.2019 - 05.2019
- Designed impactful visuals for a Suicide Prevention Month
Media Intern
Honeycomb Creative Support Pvt Ltd.
09.2020 - 09.2020
- Collaborated in graphic designing, video editing and content writing
Social Media Manager
Indest Community
03.2019
- Curated stories and posts to drive engagement and participation for a mental health awareness event
Education
Bachelor of Arts -
Christ (deemed To Be) University
Bengaluru, India08.2020
PCMB -
Christ Junior College
Bengaluru, India01.2017
Skills
Project Leadership, Customer-Centric Service, Delivery Assurance, Attention to Detail, Analytical Problem-Solving, Implementation Improvement, Project Planning and Management, Training and mentoring, Communication, Story telling, Content writing, Illustration, Video Editing
Achievements
- 2 Spot awards for customer service/project delivery and one half yearly award titled “Above and Beyond”
- Finalist of a competition (in Whatfix) where I developed and presented ideas to enhance internal processes using our own product
Languages
English
Kannada
Hindi
Hobbies and Interests
- Animal advocate/rehabilitation
- Sewing
- Illustration
- Music
- Yoga
- Swimming
- Hiking
Timeline
Digital Adoption Associate
Whatfix
08.2021 - Current
Media Intern
Honeycomb Creative Support Pvt Ltd.
09.2020 - 09.2020
Freelancer
Team Pumpkin
04.2019 - 05.2019
Social Media Manager
Indest Community
03.2019
Bachelor of Arts -
Christ (deemed To Be) University
PCMB -
Christ Junior College
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