NIKITHA M
Bangalore
Summary
Business Development Manager/ Inside Sales Manager/B2B/B2C
Dynamic & results-oriented, Sales professional with over 9+ years of experience in the fields of sales, marketing, and business development, with excellent revenue and profit growth record, seeking for Challenging Business Development & Sales Manager Position.
Achievements:
In CL, Promotion in 6 months to Center Manager for exceptional team handling skills.
In Aakash Byjus, Role change in 2 months from ABM to Deputy Branch Head - sales for new sales strategies & initatives in Revenue Growth.
In Itvedant, Won Ace of Initiative for creatives ideas & initiatives for Branch Success & 250+ admissions in the first year, Baby Branch to a successful branch.
Overview
10
10
years of professional experience
Work History
BRANCH MANAGER
NARAYANA COACHING CENTER
BENGALURU
01.2024 - Current
- Directing daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Administered branch budget, overseeing expenditures for cost efficiency
- Prepared timely and accurate financial reporting and analysis.
- Coordinated strategic advertising efforts utilizing both ATL and BTL methods
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed market trends to identify potential opportunities for growth.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed and maintained a comprehensive database of vendors to ensure timely delivery of products and services.
- Identified new business opportunities through research and analysis of client needs.
BRANCH MANAGER
ITVEDANT EDUCATION Pvt Ltd
Bangalore
05.2022 - Current
- Leading a learning center with Sales Team & Operations Team.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Analysed and determined courses of action to align operations and revenue performance with organisational goals.
- Leading and Motivating the Inside Sales team to improve customer service & sales
- Designing and implementing strategic plans to reach sales targets
- Developing and promoting weekly, monthly, and quarterly sales OKR's & KRA's
- Tracking Sales Matrix, Leads Management & Employee Performance Review with CRM (Pulse)
- Monitoring Individual Sales performance and timely basis review & provide trustworthy feedback
- Looking for New Business opportunities & Business meetings with prospective clients for corporate tie-ups (For Business & Placements)
DEPUTY BRANCH MANAGER - SALES
AAKASH BYJUS
11.2021 - 05.2022
- 40% Revenue growth in FY 22 v/s 23.
- Leading Sales team to ensure the best performance and monitor them to achieve targets.
- Monitoring Sales Matrix & Lead Management with Salesforce (CRM).
- Identify current and prospective sales opportunities and develop forecasts, financial objectives, and Business plans for the branch.
- Making Marketing Plans for Branches, ATL & BTL promotional activities for the branch & ROI for the same..
- Assist management in developing branch and organizational objectives and formulating policies.
- Address customer grievances and ensure 100% Satisfaction within the given time frame.
- Designed sales and service strategies to improve revenue and retention.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
CENTRE MANAGER
CL AUGMENTA SERVICES (FORMLELY CAREER LAUNCHER)
04.2019 - 08.2021
- Leading complete Sales & Operations for Center and team management.
- Support the Marketing Head in ensuring Target achievement.
- Work together with the business development team & Counseling team as a team lead.
- Center administration to run the Center smoothly, Maintaining records of all Center Operations.
- Target Achievement (sales) Plan target achievement for all programs. Support the sales team with target closures.
- Instructions to BDs on day-to-day activities.
SENIOR EXECUTIVE
CAREER LAUNCHER
12.2017 - 03.2019
- Handling inquiries (telephonic, Online & Walk-in) and counseling and giving them suggestions about the selection of their career course & converting them into walk-ins.
- Converting walk-ins into registrations with a 100% conversion rate
- Keeping good contact with the existing students and getting referrals from them.
- Follow-up leads and maximize the conversion percentage.
- Handling Student queries for improving customer satisfaction.
Assistant Manager
ALDOS INSTITUTE
01.2015 - 01.2017
- Lead Generation from Data via cold calling.
- Converting Prospective leads to walkins.
- Responsible for Admissions & conversion rate.
- Product training to new joiners.
- Handling telecallers & reviewing performance
Education
B. Com -
St. Joseph's University
2015
12th -
PUC, St. Joseph's University
2012
10th -
State Board
2010
Certifications
Skills
- CRM
- Growth Mindset
- Leadership
- Time Management
- Risk Management
- Grievance Handling
Timeline
BRANCH MANAGER
NARAYANA COACHING CENTER
01.2024 - Current
BRANCH MANAGER
ITVEDANT EDUCATION Pvt Ltd
05.2022 - Current
DEPUTY BRANCH MANAGER - SALES
AAKASH BYJUS
11.2021 - 05.2022
CENTRE MANAGER
CL AUGMENTA SERVICES (FORMLELY CAREER LAUNCHER)
04.2019 - 08.2021
SENIOR EXECUTIVE
CAREER LAUNCHER
12.2017 - 03.2019
Assistant Manager
ALDOS INSTITUTE
01.2015 - 01.2017
B. Com -
St. Joseph's University
12th -
PUC, St. Joseph's University
10th -
State Board
Certifications
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