Nikitha M
Bangalore
Summary
Dynamic Customer Experience Specialist with a proven track record at First Advantage Global Operating Center, excelling in customer relationship management and effective communication.
Adept at resolving complex inquiries and enhancing service quality, I leverage problem-solving skills to drive customer satisfaction and foster strong client relationships.
Overview
5
5
years of professional experience
Work History
Customer Experience Specialist
First Advantage Global Operating Center
07.2023 - Current
- Managed customer inquiries through multiple communication channels effectively.
- Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries.
- Resolved complex customer inquiries through multiple communication methods with professionalism.
- Analyzed customer feedback to identify trends and implement improvements.
- Collaborated with teams to consistently enhance customer service experience.
- Maintained thorough records of customer interactions for analysis and reporting.
Associate CCR
First Advantage Global Operating Center
07.2023 - 05.2025
- As the Global Customer Care Associate, I would receive, evaluate and answer customer inquiries in a timely manner.
- Also interacted with customers via phone, chat and email to provide information in response to routine inquiries about Background check searches and handled and resolved general issues or complaints regarding background verifications.
- Worked efficiently to enhance each customer's relationship with First Advantage.
- Handling Premium clients like Costco, Adecco, Walmart and more through dedicated queues called Premier plus and Diamond care and providing top notch Client/Customer experience.
Implementation Consultant
Regalix India Pvt. Ltd.
06.2022 - 05.2023
- Helped advertisers improve returns on AdWords and via technical implementation and consultation that includes setting up conversions and tracking tools and best practice sharing.
- Placed outbound / receive inbound calls - Assisted advertisers in code implementation by providing a relevant and effective solution and creating a memorable experience.
CSR
NATS Info Solutions
02.2020 - 01.2022
- Company Overview: Shine Essence HR Partnering
- Receiving & responding calls, giving details of various information, satisfying employee queries and concerns related to the job profile.
- Shine Essence HR Partnering
Education
SSLC Correspondence -
Makalkuta high school
BangalorePUC -
RJS PU college
Koramangala, BangaloreSkills
- Customer relationship management
- Positive attitude toward teammates
- Hardworking
- Problem solving
- Effective communication
- Customer service excellence
Job Profile
- Receiving & responding calls, giving details of various information, satisfying employee queries and concerns related to the job profile.
- Reviewed resumes and screened candidates to assess their qualifications and overall compatibility with the company's requirements.
- Tracked candidates and pushed for feedback on disqualifications, handled company payrolls.
- Helped advertisers improve returns on AdWords and via technical implementation and consultation that includes setting up conversions and tracking tools and best practice sharing.
- Placed outbound / received inbound calls - Assisted advertisers in code implementation by providing a relevant and effective solution and creating a memorable experience.
- As the Global Customer Care Associate, I would receive, evaluate and answer customer inquiries in a timely manner.
- Also interacted with customers via phone, chat and email to provide information in response to routine inquiries about Background check searches and handled and resolved general issues or complaints regarding background verifications.
- Worked efficiently to enhance each customer's relationship with First Advantage.
- Handling Premium clients like Costco, Adecco, Walmart and more through dedicated queues called Premier plus and Diamond care and providing top notch Client/Customer experience.
Accomplishments
- Received Spot Awards for consecutively meeting or exceeding the targets, month after month
- Also received the Accountable and Empowered Award from leadership
Extra And Co Curricular Activity
- Social Service
- Volunteering in various social activities and NGOs
- Socializing with people
Languages
- English
- Hindi
- Kannada
- Telugu
- Tamil
Hobbies and Interests
- Listening to Music
- Going on long drives
- Streaming OTT
Personal Details
- Father's name: Mr. S. Manjunath Rao More
- Date of birth: 09/09/1997
- Marital status: unmarried
- Religion: Hindu
Disclaimer
I Nikitha. M hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Customer Experience Specialist
First Advantage Global Operating Center
07.2023 - Current
Associate CCR
First Advantage Global Operating Center
07.2023 - 05.2025
Implementation Consultant
Regalix India Pvt. Ltd.
06.2022 - 05.2023
CSR
NATS Info Solutions
02.2020 - 01.2022
SSLC Correspondence -
Makalkuta high school
PUC -
RJS PU college
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