Nikitha M

Dynamic Customer Experience Specialist with a proven track record at First Advantage Global Operating Center, excelling in customer relationship management and effective communication.

Adept at resolving complex inquiries and enhancing service quality, I leverage problem-solving skills to drive customer satisfaction and foster strong client relationships.

• Receiving & responding calls, giving details of various information, satisfying employee queries and concerns related to the job profile.
• Reviewed resumes and screened candidates to assess their qualifications and overall compatibility with the company's requirements.
• Tracked candidates and pushed for feedback on disqualifications, handled company payrolls.
• Helped advertisers improve returns on AdWords and via technical implementation and consultation that includes setting up conversions and tracking tools and best practice sharing.
• Placed outbound / received inbound calls - Assisted advertisers in code implementation by providing a relevant and effective solution and creating a memorable experience.
• As the Global Customer Care Associate, I would receive, evaluate and answer customer inquiries in a timely manner.
• Also interacted with customers via phone, chat and email to provide information in response to routine inquiries about Background check searches and handled and resolved general issues or complaints regarding background verifications.
• Worked efficiently to enhance each customer's relationship with First Advantage.
• Handling Premium clients like Costco, Adecco, Walmart and more through dedicated queues called Premier plus and Diamond care and providing top notch Client/Customer experience.

• Received Spot Awards for consecutively meeting or exceeding the targets, month after month
• Also received the Accountable and Empowered Award from leadership

• Social Service
• Volunteering in various social activities and NGOs
• Socializing with people

• English
• Hindi
• Kannada
• Telugu
• Tamil

• Listening to Music
• Going on long drives
• Streaming OTT

• Father's name: Mr. S. Manjunath Rao More
• Date of birth: 09/09/1997
• Marital status: unmarried
• Religion: Hindu

I Nikitha. M hereby declare that the information furnished above is true to the best of my knowledge.