Nikitha Muthappa

• Provide sales operations account support for 6 portfolio in the Middle East region, identify problems and take corrective actions to achieve optimal results, including managing backlog, scheduling orders and providing product availability information..
  Addressed problems with accounting, billing, and service delivery to maintain and enhance long-lasting client relationships and satisfaction.
  Own account demand forecast by working with Sales and customers’ planning teams to understand consumption trends and plans as part of managing operating rhythms of supply chain.
  Work closely with demand and supply planning, logistics and finance teams to optimize quote to cash cycle.
  Report monthly & quarterly revenue and identify potential risks/opportunities to revenue plans.
  Provide Active Quarter-end support to Sales to ensure timely and accurate completion of work deliverables in dynamically driven environment.
  Trained new employees on customer service, operations and organizing strategies.
  Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  Performed User Acceptance Testing (UAT) for implementation of new ERP systems, ensuring smooth and positive customer experience.

• Work on Renewal contracts for Order Placing Document which includes product configuration, Pricing validation and Product validation, Customer Details and produce accurate maintenance quotes for Dell customer.

• Deliver training to team and new hires regarding new Process Updates and process refreshers.

• Responsible for Aged Cases reporting to help team stay within target SLAs.
• Work in SFDC for case assignments and opportunity assignments to Sales.
• Work on Oracle 12r and AEON to set up product instance and update current IB/AEON status.
• Serve as facilitator to internal booking team to ensure that booked PO’s are compliant.
• Provide detailed view of customers’ product portfolio by ensuring configurations are accurate through different internal systems.

• Created suitable client proposal and maintained client accounts.
• Negotiated prices, terms of sales and service agreements.
• Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
• Created and maintained Social media pages like Facebook and Google+.

• Successfully organise RESCOM SUMMIT, Bangalore in The Marriot, Whitefield.
• Established operational objectives and work plans and delegated assignments to sales, CRM and design team.
• Sourced qualified vendors to provide program resources.
• Responsible for creating invoice, PO and maintaining payment database.
• Coordinated with sales team to obtain client information and maintain client database.

• Worked directly with Vendor Managers, Sellers, Warehouse Associates across different global and supported them to resolve various account issues.

• Responsible for SOP/Process improvements and blurb writing.

• Mentored new batches and trained new hires on building knowledge on process and learning skill set used for various tools.

• Feeds and Catalogue Specialist- Responsible for building listings for sellers on Amazon.com, Responsible for making changes and updating catalogue data and retail data on Amazon.com visible to customers