NIKITHA NAKKA

• As an IT Service Delivery Manager, I play a vital role in managing and delivering IT services to both internal stakeholders and external clients within SLA timelines.
• Developed and managed project plans while providing status updates to management.
• Liaised with team members to promote quality and timely project completion.
• Working as a procurement analyst by engaging with the appropriate vendors of DB-DXC and coordinating with them on ordering and in-time delivery of the required components, hardware, in respect to the server specifications as per the client requirement.
• Coordinated resources across multiple departments and teams as needed for successful completion of projects.
• Coordinated with other departments such as accounting, legal, logistics and IT to facilitate smooth procurement process.
• Prepared detailed reports on purchase orders, invoices, delivery receipts, contracts, and other related documents
• Coordinated with suppliers to ensure timely delivery of goods.
• Managed internal procurement database for updates and content changes.
• Maintained accurate records of all procurement activities in accordance with company policies.
• Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
• Reviewed purchase orders for accuracy and compliance with company policies and procedures.
• Collaborated with cross-functional teams to ensure timely delivery of products and services.
• Maintaining the OPEX and CAPEX tracker with complete data, publishing the hardware delivery report with complete documentation, and serving as the single point of contact for all IT-related requirements within the organization.
• Coordinate with internal teams, clients, and vendors to ensure project deliverables are met on time and within the budget.

Project:

Deutsche Bank -

• IT Infrastructure Delivery Manager and Procurement Analyst with 3.5 years of experience, and has supported international projects for clients from geographical locations such as the UK, EMEA, the USA, and APAC.
• Has experience in IT infrastructure project management, procurement process, change management, and SLA management.
• Managing core banking projects according to the defined schedule, budget, and quality set by the customer and portfolio lead.
• Projects under Scope:  Custom Build - New Physical/Virtual Server, Synergy frame and blades install, change to Cl - Virtual Server rebuild, and VM uplift with and without migration via swing LUN.
• Procurement Process - Operational and Capital Expenditure requests completed successful deliveries within the SLA timeline and closure of the PO through invoices to multiple vendors, and coordinated with several logistics teams from multiple locations.
• Build IT infrastructure for the bank as per the RFS requirement, and hand it over to the application team as per the SLA.
  Change requests are raised for all activities performed in the DC, irrespective of their impact on production or non-production.
• Perform weekend change activities for the build activities. Weekend migration support for VMs and DC exit: Communicate with the customer regarding the updates. Run bridges when necessary, hardware supplier management.