Nikitha N N
Application Support Engineer (L1/L2)
Bangalore
Summary
Experienced L1/L2 Application Support Engineer with a strong background in ASP.NET Web Forms, SQL Server, Jira, and Agile methodologies. Skilled in incident resolution, UAT, and collaborating with cross-functional teams to ensure seamless operations and efficient user issue resolution. Seeking to utilize technical expertise and communication skills to enhance end-user experience and maintain stable operations of critical applications.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
3
3
Languages
Work History
Application Support Engineer (L1/L2)
Techno Forte Software Pvt. Ltd.
Bangalore
08.2021 - Current
- Company Overview: Client: Toyota
- Delivered L1/L2 support for Toyota manufacturing web applications using ASP.NET and SQL Server.
- Handled Jira tickets, performed issue triage, debugging, and end-user communication.
- Developed and executed SQL queries to analyze and resolve production data issues.
- Collaborated with QA for UAT and post-deployment testing in an Agile environment.
- Created and maintained UI forms using ASP.NET Web Forms and HTML/CSS.
- Wrote and maintained technical documentation and test cases.
- Trained junior engineers during onboarding.
- Maintained system uptime through proactive monitoring and analysis.
- Client: Toyota
- Compamy notice period is 1-month notice period.
Education
B.Tech - Electronics And Communication Engineering
Presidency University
Bangalore , India 08.2018 - 08.2022
PCME - PCME
Mount Carmel College
Bangalore 08.2016 - 07.2018
High School - Bachelor of Enfineering
Sri Vinayaka Sunrise English School
Bengaluru, India08-2022
Skills
ASPNET Web Forms
C#
HTML
CSS
SQL Server and querying the queries for issue analysis
Jira tool handling basic knowledge I have
Visual Studio
Postman
Web application Testing
Test Case Writing
undefinedCertifications Trainings
- Agile & Jira Fundamentals (Internal)
- Web Application Testing & UAT Execution
- ASP.NET Web Forms & SQL Querying
- Application Support Ticket Handling & RCA
Timeline
Application Support Engineer (L1/L2)
Techno Forte Software Pvt. Ltd.
08.2021 - Current
B.Tech - Electronics And Communication Engineering
Presidency University
08.2018 - 08.2022
PCME - PCME
Mount Carmel College
08.2016 - 07.2018
High School - Bachelor of Enfineering
Sri Vinayaka Sunrise English School
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