Location Preference
HybridLocation: Fort Kochi, KL
Open to relocation: Yes
NIKITHA RITA E. A.
Customer Content Specialist And Operations Executive
Fort Kochi
Work Preference
Summary
Detail-oriented Content and Communications Professional specializing in press release editing, content operations, and online media distribution. Experienced in managing global client announcements, coordinating remote workflows, ensuring editorial accuracy, and collaborating with cross-functional teams to deliver high-quality content.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Customer Content Services and Operations Executive
Cision
03.2024 - Current
- Managed time-sensitive press release content for clients across global markets, ensuring accuracy and timely processing.
- Proofread and edit client press releases for grammar clarity consistency and compliance with content requirements prior to distribution on PRNewswire website.
- Coordinated backend operations to prepare and distribute approved press releases through online media channels, enhancing client visibility.
- Facilitated media pickup and visibility for client announcements across platforms like Nasdaq and Yahoo Finance, increasing engagement.
- Worked with major client accounts, including Landis+Gyr, ADAMA, DIFC, Johnny Walker, PAPmusic, PepsiCo, and Dar Global, while managing delivery requirements and tight publication timelines.
- Collaborated with colleagues in Cision’s London office to streamline workflows and support timely global client delivery.
Content Writer
SiliconIndia
04.2022 - 11.2023
- Created technology, logistics, and human relations content for clients across the United States, Canada, and APAC regions.
- Conducted interviews to capture insights on clients' latest innovations and business developments.
- Optimized content for SEO using keywords, headings, and metadata to improve search visibility.
- Wrote cover stories and articles, translating interview insights into engaging editorial content that highlights client offerings.
- Coordinated with sales and publishing teams to support content development, review, and delivery.
Music Data Analyst
SPI Global
08.2020 - 03.2022
- Analyzed and organized music data provided by major record labels, including Universal Music, Warner Music, and Warner Bros.
- Classified tracks by genre, added descriptive notes, and organized music releases into EPs, singles, and albums.
- Prepared and categorized music catalog data for distribution to streaming platforms, including Spotify, Deezer, and Apple Music.
Customer Care Executive
Unimoni
12.2019 - 06.2020
- Resolved customer queries and concerns for GCC-region clients via email and telephone support, ensuring timely and effective communication.
- Resolved customer inquiries regarding remittance, foreign exchange, and bill payment services.
- Processed daily transactions accurately while maintaining compliance with KYC, and AML procedures.
- Assisted customers with documentation, service requests, and account-related issue resolution.
Education
Integrated MA - English Literature
Amrita School of Arts And Sciences
Kochi01-2018
Class 12 - Kerala State Board
EMGHSS
Veli, Fort Kochi01-2013
Skills
Editing and Proof reading
Press Release Distribution
Media Pickup Support
Editorial Quality Assurance
Executive profiling
Keyword analysis
Content Performance Analysis
Technical writing expertise
Content strategy development
SEO optimization
Accomplishments
- Executive Profiling: Interviewed senior representatives of high-end brands, including Amazon and Microsoft, and developed executive profile stories based on their perspectives.
- Copywriting Internship: Completed a one-month internship in copywriting and content writing with RK SWAMY BBDO, an advertising agency.
- Leadership Award: Received the Rotary Youth Leadership Award in 2009, conducted by Rotary Cochin International.
Timeline
Customer Content Services and Operations Executive
Cision
03.2024 - Current
Content Writer
SiliconIndia
04.2022 - 11.2023
Music Data Analyst
SPI Global
08.2020 - 03.2022
Customer Care Executive
Unimoni
12.2019 - 06.2020
Integrated MA - English Literature
Amrita School of Arts And Sciences
Class 12 - Kerala State Board
EMGHSS