NIKITHA S
Bengaluru
Summary
Senior Implementation Engineer with 3+ years of experience in deploying, configuring, and supporting enterprise-scale telecom platforms across Linux and cloud environments. Proven expertise in end-to-end implementation lifecycle, client coordination, system validation, automation, monitoring, and post-go-live support. Strong onsite exposure working with international clients, ensuring stable deployments, compliance, and operational excellence.
Overview
4
4
Languages
4
4
years of professional experience
Work History
Senior Implementation Engineer
Pelatro Solutions
Bangalore
01.2022 - Current
- Managed end-to-end customer onboarding and implementation lifecycle for 15+ enterprise clients, serving as primary point of contact from kickoff through go-live and post-implementation handoff, ensuring 95% on-time delivery.
- Partnered cross-functionally with Engineering, Support, and Customer Success teams to coordinate onboarding workflows, identify implementation risks, and ensure seamless handoffs, managing 5-8 parallel customer implementations simultaneously.
- Delivered onsite implementations in Kuwait, working directly with client stakeholders during deployment and go-live phases.
- Coordinated cross-functional teams, vendors, and clients to align requirements, configurations, and timelines, ensuring smooth implementation processes.
- Conducted deployment validation and compliance assessments aligned with industry standards, confirming platform configurations met security and operational requirements prior to customer go-live.
- Monitored system health using m/monit tool , log analysis, and performance metrics, proactively identifying and resolving issues.
- Managed incident resolution, configuration issue, and documentation gaps during implementation and support phases.
- Installed, configured, and supported Linux-based servers, ensuring system stability, security, and performance.
- Developed and delivered customer training materials and onboarding workshops, enhancing user adoption and platform utilization for 20+ stakeholders across technical and non-technical audiences.
- Automated operational and monitoring tasks using Shell scripting, reducing manual effort by approximately 40%.
Education
B.E. - Electronics & Communication Engineering
01-2022
GPA: 8.3 CGPA
SSLC -
01-2021
- Final Grade: 90%
PUC - Science Stream
01-2018
GPA: 80%
Skills
Operating Systems & Tools: Linux, GlusterFS, Hadoop, Hbase
Databases: PostgreSQL, Pgpool I, SQL Scripting
Automation: Shell Scripting, Automation Monitoring & Issue Management: Monit, Log Analysis, SMTP
Collaboration Tools: JIRA, Confluence Networking
Deployment: Networking, Kafka, Deployment Validation & Compliance
Timeline
Senior Implementation Engineer - Pelatro Solutions
01.2022 - Current
ASC Independent PU College - B.E., Electronics & Communication Engineering
Swamy Vivekananda - SSLC,
Swamy Vivekananda - PUC, Science Stream