Nikitha Kothwal
SERVICE SUPPORT ASSOCIATE (OPERATIONS).
Hyderabad
Summary
Ambitious professional dedicated to contributing to a reputable organization by leveraging a strong commitment to driving corporate success. Focused on achieving organizational goals through effective collaboration and a dedication to continuous improvement. Proven ability to manage multiple priorities with an organized and dependable approach while maintaining a positive attitude. Eager to embrace additional responsibilities that align with team objectives, fostering company growth and operational excellence in a dynamic work environment.
Overview
3
3
Languages
1
1
Certification
5
5
years of professional experience
Work History
Customer Support Specialist
Experian
09.2023 - Current
- - Delivered exceptional customer support by efficiently resolving inquiries, achieving a 95% client satisfaction rate
- - Accurately managed and updated customer bank details, ensuring data integrity and compliance
- - Leveraged CRM software to track and manage customer interactions, improving response time by 20%
- - Assisted in diagnosing and resolving product issues, contributing to a 15% reduction in customer complaints
- - Collaborated with cross-functional teams to enhance service quality and streamline support workflows, boosting overall operational efficiency
- Resolved customer inquiries efficiently, enhancing service delivery and improving customer satisfaction.
- Collaborated with cross-functional teams to streamline support processes and reduce response times.
- Trained new team members on customer support systems, fostering a knowledgeable and effective workforce.
- Utilized CRM tools to track customer interactions, ensuring accurate records and follow-up actions.
Customer Service Executive
Angel one
07.2021 - 09.2023
- - Communicated with potential clients via calls and emails to facilitate the opening of their Demat accounts.
- - Provided personalized assistance to clients in understanding the process and benefits of opening Demat accounts.
- - Successfully onboarded a significant number of clients by effectively addressing their queries and concerns.
- Resolved customer inquiries through effective communication, enhancing overall customer satisfaction.
- Processed customer transactions accurately, ensuring adherence to company policies and procedures.
- Collaborated with cross-functional teams to streamline service processes, improving response times.
- Trained new team members on customer service protocols, fostering a knowledgeable workforce.
Education
MBA - Finance
Bharat Institute of Engineering & Technology
Hyderabad 04.2001 -
B.Com - undefined
Bharath Degree College for Women
Hyderabad01-2022
High School Diploma -
Sri Chandra
Hyderabad, India 04.2001 -
No Degree - English
SRI SAI GRAMMER HIGH SCHOOL
Hyderabad, India 04.2001 -
Skills
Digital marketing
Sales promotion
Hr operations
Communication skills
Financial analysis
balance sheet
FInancial reporting
Accomplishments
Financial Analysis certification
Certification
Financial Accounting and Analysis
Timeline
Customer Support Specialist
Experian
09.2023 - Current
Customer Service Executive
Angel one
07.2021 - 09.2023
MBA - Finance
Bharat Institute of Engineering & Technology
04.2001 -
High School Diploma -
Sri Chandra
04.2001 -
No Degree - English
SRI SAI GRAMMER HIGH SCHOOL
04.2001 -
B.Com - undefined
Bharath Degree College for Women
Reading books.
I am passionate about reading books, especially English literature and self-development books. Reading helps me improve my communication skills, analytical thinking, and knowledge. I am fluent in English, Hindi and Telugu, and I enjoy learning new concepts and developing my professional skills.