Dynamic and detail-oriented professional with experience in human resources, customer service, and operations management. Proficient in talent acquisition, employee onboarding, and recruitment lifecycle management.
Experienced in ticket management, supplier relationship management, managing complex client projects related to employee onboarding, SLA adherence, ensuring accurate categorization, prioritization, and resolution of client-escalated issues. Proficient in collaborating with cross-functional teams to troubleshoot and resolve complex problems while maintaining high client satisfaction levels. Strong background in providing regular updates to stakeholders fostering strong client relationships, ensuring transparency and efficiency in ticket lifecycle management.
Overview
2
2
years of professional experience
Work History
Operations Specialist- Onboarding
Accenture Solutions Private Ltd
Bengaluru
01.2023 - 03.2024
Worked as an Operations Specialist for one of the biggest clients of Accenture assisting with:
Managing ticket lifecycles resolving 100+ tickets per month within SLA time frames
Reduced ticket resolution time by 30- 40 % through process improvements
Ensured accurate ticket categorization, prioritization, and SLA-compliant resolution
Provided regular updates on ticket status, enhancing client satisfaction and transparency
Served as primary liaison for clients, collecting detailed requirements for issue resolution
Assisted in project creation and management, ensuring alignment with client requirements
Handled projects involving purchase order and work order management, ensuring accurate documentation, timely approvals, and vendor compliance
Collaborated with internal teams to address multi-faceted issues logged in the tickets, ensuring cohesive efforts toward resolution
Partnered with technical and cross-functional teams to troubleshoot and implement solutions
Client Education - Provided guidance and training to clients on utilizing tools, systems, and platforms effectively
HR Service Delivery Associate- Talent Acquisition
Accenture Solutions Private Ltd
Bengaluru
07.2022 - 01.2023
Managed onboarding processes across nearly all stages of recruitment lifecycle, including assisting candidates with job application process, employee documentation, orientation scheduling, resolving payroll related queries
Developed and maintained a knowledge base on job-specific requirements, helping candidates make informed decisions about their roles and expectations
Addressed inquiries about roles, responsibilities, compensation, and ensured seamless integration into the workforce
Collaborated with cross-functional teams, to resolve complex issues ensuring timely and accurate support for candidates
Assisted in high-volume recruitment, managing 150+ candidates monthly with job application and related queries while maintaining attention to detail and meeting deadlines
Resolved challenges thoughtfully to build trust and provided a positive hiring experience
Education
Master's Degree - Physics
M G University
Kerala
Bachelor's Degree - Physics
MG University
Kerala
Skills
Employee Onboarding and Recruitment Coordination
Talent Acquisition & Background Checks
Strategic Sourcing
Human Resource Information Systems
Ticket Managing Systems
Data Analysis & Reporting
Project Management & Supplier Relationship
Client Training & Relationship Management
Service-Level Agreement (SLA) Adherence
Process Improvement and Analytics
Problem-Solving & Critical Thinking
Excellent communication & Interpersonal Skills
Microsoft Office Suite
Excel
Word
PowerPoint
Outlook
Awards & Recognition
Won Encore Award FY23 - For consistently upholding the Accenture Core Values and for making significant contributions in the areas of client delight, operational rigor, engagement championship and people advocacy.
Rising Star Award - For delivering consistent month on month performance, keeping all the SLA's green.
Finance Consultant (Team Lead Operations) at Accenture Solutions Private LtdFinance Consultant (Team Lead Operations) at Accenture Solutions Private Ltd