Nikitha Singh
Assistant Manager- IC
Hyderabad
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Language
Work History
Assistant Manager - IC
HSBC
08.2022 - 09.2025
- Help Prepare Weekly & Monthly reports
- Handling over 10- 15 customer quaries per day and also being part of the weakly escalation calls.
- Help improve the over all production of the team by implementing ideas for process improvement.
- Preparing and maintaining standard operating procedures, process flows, update tracker and Queries.
- Making sure that the Limits are available for the customer on time for use
- Process: UK Credit Services.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Senior Process Executive-L2 position
State Street (People Edge business solutions Pvt Ltd)
09.2021 - 08.2022
- Processing the daily recon file, applying the cash wires for all syndication loans
- Processing the Settlements, Repayments & Paydowns
- Process: Bank Loans- Syndication loans
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Senior Process Executive
HSBC
01.2017 - 04.2020
- Preparing daily workloads for staff & coordinating the daily allocation of work
- SPOC/ SME for explaining the process to the Leadership Team Offshore and Onshore
- Preparing and presenting weekly and monthly decks and reports to leadership team
- Handling new RM enquiries and acting as the face of the process
- Dealing with and resolving problems and issues related to escalated transactions.
- Arranging & conducting weekly team meetings, focusing on targets & achievements
- Training new associates on process and monitoring their performance to ensure they are certified on the process.
- Process: Credit Services- Syndication Loans
Teacher
St. Thomas High school
01.2016 - 11.2016
- I worked as a teacher in St. Thomas High school for Social and Computers subjects. I used to take classes for IV to 10. This was quite challenging role for me as I need to handle 40+ student and I have to make sure that they understand the subject well. I need to prepare the question papers for different class and make sure the syllabus is covered on time and revision should be covered prior to the examination. Handled the admin activities within the school.
Process Executive
ADP
01.2013 - 08.2015
- ADP was my first company. It was a quite interesting journey and I was a part of American Payroll process (Garnishment) where we use to create the payrolls as per the SSN, the process would deal with deduction the charges for the employees basis there loans and the payroll are basically paid Daily, Weekly, Monthly and by weekly, we get the request where the few amendments should be make i.e. The customer has taken a loan and it has been successfully paid, so to avoid the charge for upcoming deduction we deactivate the entry so that it is not charged.
Education
Bachelor of commerce - B.Com
Kasturba Gandhi Degree & P.G College For Women
Hyderabad, India 04.2001 -
Intermediate - Civics, Economics & Commerce
Bhavan’s Sri Aurobindo Junior College
Hyderabad, India01.2009
SSC - Board Of Secondary Education.
Aum Sai Saraswathi High School
Hyderabad, India01.2007
Skills
- Handled multiple stake holder
- Handled escalation calls
- Train new joiners
- Good communication skills, both written and verbal
- Good in MS Office
- Ability to build rapport and trust quickly with colleagues
- Team leadership
- Task delegation
- Problem-solving
- Adaptability and flexibility
- Customer relationship management (CRM)
- Employee engagement
Accomplishments
- Received “Best Efficiency” Award for the month of Dec’17, Feb’ 18, Apr’ 19 And Jan’ 20.
- Received “Best Quality” for the month of May’ 18 and Jul’ 19.
- Received “Star of the Quarter” for Q3 2019 (Jul’19 – Sep’19).
- Receive many appreciations from seniors for excellent work.
- Received “Top Gun Award” For the Quarter April to June 2013
- Basis the performance I have been promoted to next level (Senior Process Executive)
Declaration
I here by declaring that all the details mentioned above is true and best of my knowledge.
Timeline
Assistant Manager - IC
HSBC
08.2022 - 09.2025
Senior Process Executive-L2 position
State Street (People Edge business solutions Pvt Ltd)
09.2021 - 08.2022
Senior Process Executive
HSBC
01.2017 - 04.2020
Teacher
St. Thomas High school
01.2016 - 11.2016
Process Executive
ADP
01.2013 - 08.2015
Bachelor of commerce - B.Com
Kasturba Gandhi Degree & P.G College For Women
04.2001 -
Intermediate - Civics, Economics & Commerce
Bhavan’s Sri Aurobindo Junior College
SSC - Board Of Secondary Education.
Aum Sai Saraswathi High School