Nikki Jha
Sales And Operations Team Leader
Noida
Summary
Dynamic leader with proven expertise in client relations and CRM proficiency, honed at Clickinpedia Pvt. Ltd. and other notable firms. Excelled in enhancing customer experiences and streamlining operations, achieving significant improvements in team performance. Skilled in sales strategy and fostering robust client communication, consistently driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Sales and Operations Team Leader
Clickinpedia Pvt. Ltd.
Noida
07.2023 - Current
- Advised staff on best practices in service delivery, client relations and case management.
- Developed relationships with new and existing clients through contact management systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed comprehensive plans for resolving conflicts between employees or customers when necessary.
- Facilitated team building exercises during meetings and activities.
Sales and Operations Team Leader
Learn with Fraternity
Noida
10.2021 - 05.2023
- Developed strategies for enhancing customer experience related to programs.
- Researched customer feedback to improve customer experience.
- Collaborated with cross-functional teams to ensure successful issue resolution.
- Performed follow-up calls after issue resolution to ensure customer satisfaction was achieved.
- Collaborated with other supervisors across departments in order to share best practices regarding team management techniques.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
International Customer Service Agent
Wingcore Staffing
Noida
01.2021 - 10.2021
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Customer Care Executive
Cogent E-services
Noida
11.2019 - 12.2020
- Maintained strong call control and quickly worked through scripts to address problems.
- Provided friendly and courteous customer service.
- Analyzed data from customer feedback surveys to identify areas for improvement in services provided.
Customer Care Executive
Karvy Digikonnect
Noida
04.2019 - 10.2019
- Provided excellent customer service while handling customer inquiries and complaints in a professional manner.
- Created and implemented effective processes for handling customer inquiries or problems.
- Coordinated with other departments to ensure proper communication of product updates and changes.
- Created and maintained accurate records of customer interactions using CRM software.
Education
B.com Hons. -
Delhi School of Open Learning
Delhi07-2022
12th Senior Secondary Education -
Sunrise Ville Noida
Sector 25 Noida03-2019
MBA - Sales And Marketing
Amity Online University
NoidaSkills
- Team member training
- Sales strategy
- CRM proficiency
- MS PowerPoint
- Email etiquette
- Client-side development
- Client relations expert
- Client Communication Abilities
Timeline
Sales and Operations Team Leader
Clickinpedia Pvt. Ltd.
07.2023 - Current
Sales and Operations Team Leader
Learn with Fraternity
10.2021 - 05.2023
International Customer Service Agent
Wingcore Staffing
01.2021 - 10.2021
Customer Care Executive
Cogent E-services
11.2019 - 12.2020
Customer Care Executive
Karvy Digikonnect
04.2019 - 10.2019
B.com Hons. -
Delhi School of Open Learning
12th Senior Secondary Education -
Sunrise Ville Noida
MBA - Sales And Marketing
Amity Online University
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