Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikki Sardin

Rossville

Summary

Hospitality professional with over 5 years of experience in catering management and event planning, known for driving guest satisfaction through strategic sales initiatives and flawless event execution. Proven strengths in client relations, team leadership, and cost control, with a track record of improving operational efficiency and elevating service standards.

Highly detail-oriented with strong communication and project management skills. Adept at managing multiple priorities in fast-paced environments while proactively identifying opportunities for process improvement. Committed to delivering outstanding service and contributing to strategic growth in a dynamic, customer-focused role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Task Force Operations Manager

Courtyard by Marriott and Quality Inn
  • Led operational teams, enhancing service efficiency and guest satisfaction across two properties.
  • Implemented strategic initiatives, achieving notable improvements in operational performance.
  • Coordinated cross-departmental efforts, fostering a collaborative and results-driven environment.
  • Implemented inventory tracking system that streamlined equipment management, ensuring timely availability and reducing operational delays.
  • Fostered a positive team environment by encouraging open communication, leading to improved morale and enhanced service delivery.

Director of Sales

Marriott Brands
10.2024 - 03.2025
  • Spearheaded strategic sales initiatives, achieving substantial revenue growth and enhancing brand visibility in competitive markets.
  • Fostered partnerships with local businesses to create tailored packages, driving customer engagement and increasing bookings.
  • Encouraged a team-oriented environment, promoting knowledge sharing and collaboration to enhance overall performance.
  • Coordinated cross-departmental meetings to align sales strategies, fostering a unified approach that maximized operational efficiency.
  • Analyzed sales data trends to identify growth opportunities, resulting in strategic adjustments that drove measurable improvements in market share.
  • Managed team of sales representatives, providing guidance, coaching and support.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Established pricing strategies to maintain competitive pricing and maximize profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Built relationships with customers and community to establish long-term business growth.

Sales Manager, Banquets and Catering

Embassy Suites by Hilton
01.2023 - 01.2024
  • Drive sales and elevate service delivery for various events, ranging from corporate meetings to elegant weddings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Cultivate strong client relationships through personalized consultations, ensuring that specific needs are understood and met with tailored catering solutions.
  • Work closely with culinary teams to create innovative and visually appealing menus that cater to dietary preferences, enhancing overall guest satisfaction.
  • Lead a dedicated banquet staff, providing ongoing training and mentorship to foster an atmosphere of exceptional service.
  • Oversee the meticulous planning and execution of events while maintaining adherence to budgetary guidelines.

Assistant Coordinator

Mill Top Banquet and Conference Center
01.2022 - 01.2023
  • Coordinated logistics for events, ensuring seamless execution and enhancing guest experiences through effective communication.
  • Streamlined scheduling processes, improving staff allocation and resulting in noticeable gains in event efficiency.
  • Maintained accurate inventory records for supplies, promoting timely procurement, and reducing shortages during events.
  • Developed feedback collection strategies for post-events, fostering continuous improvement and strengthening client relationships.
  • Actively engaged with clients to understand needs, contributing to a positive atmosphere and enhancing overall satisfaction.
  • Orchestrated event logistics, resulting in flawless execution and significantly elevating guest satisfaction ratings.

Education

BACHELOR OF SCIENCE - HOSPITALITY & TOURISM

Indiana University at Kokomo
05.2025

ASSOCIATE OF APPLIED SCIENCE - HOSPITALITY MANAGEMENT

IVY TECH COMMUNITY COLLEGE
01.2021

Nursing - undefined

Moraine Valley Community College
Palos Hills, IL
05.2019

Skills

  • Sales Strategy
  • Feedback Analysis
  • Vendor Negation
  • Risk Assessment
  • Guest Experience
  • Culinary Innovation
  • Crisis Management
  • Public Speaking
  • Networking
  • Guest Relations
  • Event Coordination
  • Sales Growth
  • Staff training
  • Corporate partnerships
  • Contract development
  • Policies and procedures implementation
  • Business administration
  • Delegation
  • Contract management
  • Team leadership
  • Retail operations management
  • Customer service
  • Performance reporting
  • Health and safety compliance
  • Incidents management
  • Staff retention
  • Planning and implementation
  • Contract review and recommendations

Certification

Certifications & Trainings
  • Events Coordinator Training – February 16, 2025
  • Event Management – February 18, 2025
  • Food Allergen Safety – February 18, 2025
  • Introduction to Public Health – February 25, 2025
  • CPR, AED, and First Aid Certified – March 11, 2025
  • Business Law Fundamentals – March 20, 2025
  • Healthcare Policy Analysis & Evaluation – March 29, 2025
  • Hotel Revenue Management – March 30, 2025
  • Human Resources Essentials – March 30, 2025

Timeline

Director of Sales

Marriott Brands
10.2024 - 03.2025

Sales Manager, Banquets and Catering

Embassy Suites by Hilton
01.2023 - 01.2024

Assistant Coordinator

Mill Top Banquet and Conference Center
01.2022 - 01.2023

Task Force Operations Manager

Courtyard by Marriott and Quality Inn

ASSOCIATE OF APPLIED SCIENCE - HOSPITALITY MANAGEMENT

IVY TECH COMMUNITY COLLEGE

Nursing - undefined

Moraine Valley Community College

BACHELOR OF SCIENCE - HOSPITALITY & TOURISM

Indiana University at Kokomo

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