Summary
Overview
Work History
Education
Custom
Timeline
Generic

Nikki Tiwari

Lucknow

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Business Development Associate

Urban Company
Lucknow
07.2023 - Current
  • Worked for the Cleaning category and managed 4 cities (Lucknow, Agra, Meerut and Dehradun) at the same time
  • Managing Supply and Operations for Lucknow, and Agra.
  • Managed 300+delivery partners including 200+ delivery partners under Lucknow city and remaining delivery partners in rest of the UP set of cities including Agra, Meerut and Guwahati.
  • on-boarded 250+ professionals including Agra, Meerut Dehradun as well.
  • We delivered 960.
  • Relaunch Agra city.
  • Maintaining strong relationships with existing service partners and ensuring their satisfaction with the platform. This includes regular follow-ups, addressing any concerns or issues, and ensuring high service quality standards are met.
  • Working towards achieving sales targets by increasing the number of active service partners and enhancing the volume of transactions on the platform.
  • Handling any escalations or issues faced by service partners or customers.
  • Contributed to launch the (Supply operating module) SOM module in cleaning category in Lucknow.
  • Ensured cleaning category delivery of more than 5.5k, which was the highest among tier-2 cities during the Diwali season.
  • Worked on projects like EPC Metrics Report for tier-2 cities and Pro-shadowing during the season, which eventually improved the NPS of new on-boarded partners.
  • Software used: Jarvis, Looker, Excel, and Word.

Sales Executive

Deodap Droppshiping
02.2022 - 01.2023
  • Worked as a Business Development Consultant
  • Developed and implemented sales strategies to increase product sales through drops shipping.
  • Built and maintained strong relationships with existing customers, ensuring a high level of customer satisfaction and repeat business.
  • Worked with the quality control team to address any product-related issues and improve the overall customer experience.

Education

B.Com -

University of Lucknow
01.2018

Class XII - Commerce -

Sacred Heart Senior Secondary School, (CBSE)
02-2016

Class X -

Sacred Heart Senior Secondary School (CBSE)
02-2014

Custom

Placement Coordinator, University of Lucknow, 2019, 2021, Collaborated with companies and collaborated with them for providing internships and placements to college students, Organized various sessions on resume building, how to ace interview etc and invited speakers for the same, Conducted Seminars like on Time Management & Work-Life balance.

Timeline

Business Development Associate

Urban Company
07.2023 - Current

Sales Executive

Deodap Droppshiping
02.2022 - 01.2023

B.Com -

University of Lucknow

Class XII - Commerce -

Sacred Heart Senior Secondary School, (CBSE)

Class X -

Sacred Heart Senior Secondary School (CBSE)

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Nikki Tiwari