Nikkol Porras
Avon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Instructional Assistant
Avon Schools
Avon, IN
08.2023 - Current
- Assisted in developing and implementing educational materials for diverse learning needs.
- Supported classroom management and maintained a positive learning environment for students.
- Collaborated with teachers to assess student progress and adapt instructional strategies accordingly.
- Implemented behavior management techniques to promote a respectful and safe classroom atmosphere.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Delivered curriculum in both one-on-one lessons and group learning environments.
Secretary at Lincoln Township Trustee
Lincoln Township Trustee
Brownsburg, IN
10.2019 - 10.2021
- Process customers applications
- Copy/ faxing
- Answering/ returning phone calls, emails
- Payroll
- Helping with anything the trustee needs
- Filing
Center Support
FEDEX FREIGHT
Indianapolis, IN
12.2012 - 03.2017
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Greet visitors or callers and handle inquires or direct them to the appropriate persons according to their needs.
- Call customers and schedule appointments.
- Billing and data entry.
- Switchboard
- Dealt with checking in drivers and reviewing paperwork
- Worked with customers involving chem spills
- Helped in the OSD department involving lost and damaged freight.
- Track customers freight
Store Clerk
UPS STORE
Avon, IN
08.2012 - 11.2012
- Answer phones
- Sort Mail
- Process orders on copiers
- Sell merchandise
- Package customers' orders
- Make labels on computer
- Take and process payments
Cashier/Customer Service
WALMART
Robinson, IL
07.2010 - 08.2012
- Receive payments by cash, check, credit cards, or debits
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct
- Greet customers entering establishments
- Answer customers questions, and provide information on procedures and policies
- Process merchandise returns and exchanges
- Answer phones
- Ring items up and bag them
Education
No Degree - Special Education
Lincoln Trail College
Robinson, ILHigh School Diploma -
Robinson High School
Robinson IL05.2009
Skills
- Fast Learner
- Microsoft Word
- Customer Service
- Call Center
- Microsoft Powerpoint
- Teamwork
- Switchboard
- Customer Care
- Customer Support
- 10-Key
- Computer skills
- Relationship building
- Classroom support
- Helping students with special needs
- Special education support
- Classroom management
- Student inclusion
- Supervising student activities
- Lesson development
- Student health and safety
Additional Information
- Motivated leader with strong organization and prioritization abilities. Areas of expertise include fast learner, multitasking abilities, time management, strong customer service skills, and judgement and decision making. Handles tasks with accuracy and efficiency.
Timeline
Instructional Assistant
Avon Schools
08.2023 - Current
Secretary at Lincoln Township Trustee
Lincoln Township Trustee
10.2019 - 10.2021
Center Support
FEDEX FREIGHT
12.2012 - 03.2017
Store Clerk
UPS STORE
08.2012 - 11.2012
Cashier/Customer Service
WALMART
07.2010 - 08.2012
No Degree - Special Education
Lincoln Trail College
High School Diploma -
Robinson High School