Niko Miranda Grimmett
Martinsville
Summary
Customer-focused service professional with a strong foundation in healthcare-adjacent environments, psychology, and empathetic communication. Brings hands-on experience supporting clients through clear, compassionate problem-solving and accurate documentation. Possesses working knowledge of healthcare terminology gained through nursing clinical education, enabling effective understanding of member needs and benefit-related inquiries. Highly organized, dependable, and motivated to deliver consistent, high-quality service in a fast-paced remote call center environment.
Overview
13
13
years of professional experience
Work History
Sole Proprietor
Sage Spaces
Indianapolis
06.2022 - Current
- Operate and manage a client-focused service business supporting short-term rental hosts, delivering consistent, high-quality service aligned with client expectations and deadlines.
- Communicate professionally with clients to clarify needs, resolve concerns, and ensure satisfaction, resulting in repeat business and positive reviews.
- Maintain detailed documentation, schedules, and service standards to ensure accuracy, accountability, and reliability.
- Independently manage workload, priorities, and time while meeting performance expectations in a fast-paced environment.
Climbing Instructor
Epic Climbing and Fitness
Indianapolis
01.2015 - 06.2022
- Delivered clear, calm instruction to individuals and groups while maintaining safety, compliance, and positive customer experiences.
- Adapted communication styles to meet diverse learning needs, building trust and confidence with participants.
- Assisted in developing and maintaining safety documentation and protocols, reinforcing attention to detail and regulatory adherence.
- Supported team training efforts with a focus on safety standards and effective communication.
Driver Qualifications
First Advantage
Indianapolis
11.2016 - 08.2018
- Reviewed, audited, and maintained compliance documentation for regulated driver qualification files.
- Ensured accuracy, completeness, and timeliness of records in accordance with DOT standards.
- Communicated professionally with internal stakeholders to resolve documentation issues and maintain compliance.
- Demonstrated strong attention to detail, organization, and data integrity.
Assembler IV
Allegion
Indianapolis
02.2016 - 11.2016
- Operated equipment and followed detailed procedures to ensure quality and consistency.
- Collaborated with team members to meet production goals and deadlines.
- Completed LEAN 101 certification, reinforcing process efficiency and accuracy.
Shift Team Leader, 3rd shift
Pilot Flying J
Indianapolis
12.2012 - 11.2013
- Led and supported team members during overnight operations, ensuring customer satisfaction and operational continuity.
- Addressed customer concerns promptly and professionally.
- Managed inventory and maintained cleanliness and safety standards.
Education
Bachelor of Science - Psychology
Indiana University Purdue University
Indianapolis, IN05-2026
Associate of Science - Liberal Arts
Ivy Tech Community College
Indianapolis, IN12.2019
Some College (No Degree) - Registered Nursing Clinical Rotations
MedTech College
IndianapolisSkills
- Customer & Member Advocacy
- Healthcare Terminology & Clinical Knowledge
- Call Center & Remote Support
- De-escalation & Problem Resolution
- HIPAA Awareness & Confidentiality
- Documentation & Data Accuracy
- Empathetic Communication
- Time Management & Productivity
- Multitasking Across Systems
- Professional Written & Verbal Communication
Coursework
- Professional Writing Skills
- Introduction to Psychology
- Social Psychology
- Ethics and Diversity
- Statistics/Lab
- Data Analysis Using Spreadsheets (Fall 2019)
- Research Methods/Lab (Fall 2019)
- Human Sexuality
- Sexual Health Education
- Women's Psychology
- Writer/Editor of High School Newspaper (2005-2009)
Timeline
Sole Proprietor
Sage Spaces
06.2022 - Current
Driver Qualifications
First Advantage
11.2016 - 08.2018
Assembler IV
Allegion
02.2016 - 11.2016
Climbing Instructor
Epic Climbing and Fitness
01.2015 - 06.2022
Shift Team Leader, 3rd shift
Pilot Flying J
12.2012 - 11.2013
Bachelor of Science - Psychology
Indiana University Purdue University
Associate of Science - Liberal Arts
Ivy Tech Community College
Some College (No Degree) - Registered Nursing Clinical Rotations
MedTech College