Open To Work
NIKSHITH GATLA
Network Engineer TAC
HYDERABAD
Work Preference
Summary
Network switching TAC Engineer with 2.7 years of experience in enterprise HPE Aruba Networking and HPE Comware switches and routers. Resolved 500+ enterprise TAC cases involving Layer 2/Layer 3 switching, routing, firmware, and hardware issues while consistently achieving SLA targets. Recognized for maintaining high customer satisfaction (CSAT) scores and receiving multiple customer commendations for technical expertise and problem-solving. Experienced with Aruba Central, HPE IMC, Wireshark, VSF, IRF, VLANs, STP, LACP, OSPF, and enterprise production environments.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Switching TAC Engineer L1
Movate Technologies
Hyderabad
02.2024 - Current
- Resolved 500+ enterprise technical support TAC cases involving Aruba Networking and HPE Comware switching solutions while consistently achieving SLA targets.
- Provided remote technical support to enterprise customers across APJ, EMEA, AMS, and IST regions.
- Troubleshot Layer 2 and Layer 3 networking issues including VLANs, STP, MSTP, LACP, OSPF, DHCP, routing, multicast, and inter-VLAN communication.
- Provide hands-on troubleshooting and technical support for HPE Comware switching platforms including 5130, 5510, 5520, 5700, 5900, 5940, 5945, FlexNetwork 7510X, and 12904E chassis and HSR/MSR routers.
- Troubleshoot ArubaOS-Switch (ProVision) 2530, 2540, 2930F, 2930M, 3810M, and 5400R zl2 switches.
- Diagnosed switch hardware failures, transceiver compatibility issues, software defects, and performance-related incidents.
- Performed firmware upgrades, software recovery, configuration validation, and post-upgrade verification for production environments.
- Configured and supported VSF, IRF, VRRP, LLDP, link aggregation, and enterprise switching features.
- Utilized Aruba Central cloud and HPE IMC for monitoring, device onboarding, firmware deployment, configuration management, and network visibility.
- Performed packet-level analysis using Wireshark to identify packet loss, broadcast storms, loops, and latency issues.
- Coordinated with L2/L3 engineers and R&D teams to investigate software defects and deliver permanent resolutions.
- Supported hardware replacement (RMA) activities after validating hardware failures and collecting diagnostic logs.
Education
Bachelor of Technology - Electrical and Electronics Engineering
St. Mary's Engineering College
Hyderabad, TELANGANA, India06-2023
Electrical and Electronics Engineering (Diploma) -
Govt. Polytechnic Nirmal
Nirmal, India07-2020
Skills
Core
- Layer 2 & Layer 3 Switching
- VLANs
- Spanning Tree Protocol
- OSPF
- BGP
- VRRP
- DHCP
- ACLs
- QoS
- VXLAN
- LLDP
- Packet capture
High Availability
- ISSU
- VSF
- IRF
- VSX
- Link Aggregation
- Redundancy
Security
- 8021X
- RADIUS
- TACACS
- ClearPass Integration
Diagnostic tools
- Wireshark
- Network Logs
- CLI troubleshooting
- SFP/Transceiver Diagnostics
- Hardware Diagnostics
Technical Support:
- TAC Case Management
- Incident handling
- Root cause analysis
- Escalation management
- Hardware replacement
- SLA management
- Firmware Upgrades
Certification
- HPE Advanced Product Certified HPE6-A89 – Comware switching, Jul 2026
- TS SBTET Industrial Training Certificate, Internship Completion, 01/01/17
- Internship Completion, Java Programming from LetsGrowMore, 01/01/23
- Certificate of Completion, Java Intro to Advance from Solo learn, 01/01/23
- Certificate of Completion, Html & CSS from Codekaro, 01/01/23
Timeline
Switching TAC Engineer L1
Movate Technologies
02.2024 - Current
Bachelor of Technology - Electrical and Electronics Engineering
St. Mary's Engineering College
Electrical and Electronics Engineering (Diploma) -
Govt. Polytechnic Nirmal