NIKUNJ GHATLIA

o Maintaining daily office reports and ensuring smooth operations of office at all given points.

o Daily briefings to be taken with all outsourced agencies supervisor’s and discuss previous day issues and plan for day seeking operations manager’s advice and suggestions.

o Handling outsourced agencies staff effectively (i.e. Housekeeping, parking, pest control, security and engineering).

o Attend mock drills for emergency and crisis (i.e. firefighting and medical emergency etc.)

o Handling various kind of vendors ensuring complete Vendor Management at all given points.

o Updating and following up of maintenance snags in the property and make sure it is done on priority basis by escalating it to Maintenance Team.

o Cash Management and Duty allocations per shift (Roster, leaves, shifts)

o Annual Maintenance Contract (i.e. Air conditioner, Elevator, Fire Extinguisher, Car policies, Health Insurance)

o Handling day to day store operations, maintenance etc.

o Interacting with guest & giving the best services.

o Explaining correct offers and up selling the product.

o Handling VVIP/Business Class Guests.

o Inventory handling of all the store and backhand product.

o Prefect knowledge of product and marketing activities.

o Giving brief information about offers and product details to the customers.

o Informing superior about the sales and giving suggestions.

o Daily store operations, e.g. Opening and closing of the store, stock display, and keeping the stock safe.

o Ensuring customer service is of high standards, and all customer-related problems are solved on time.

o Working as a team to achieve store goals and ensuring all disciplinary procedures are followed.

o Preparation of sales invoices, credit notes, debtors ledger accounts, and looking after store expenses, such as electricity, telephone bills, etc., and maintaining the staff attendance register.

o Handling cash, banking transactions, and petty cash of the store.

o Store sales performance, accounts report, stock position and concerns, special events and promotions reports.

o Ensuring all stock transactions are recorded in the system timely, accurately, and correctly categorized.