Nikunj Ved
Customer Success Manager
Ahmedabad
Summary
Results-oriented Customer Success Manager with over 8 years of experience in IT Products & Services. Adept at fostering strong client relationships, reducing churn, and driving account growth. Proficient in managing cross-functional teams, conducting strategic business reviews, and delivering customer-centric solutions. Skilled in upselling, project management, and data-driven decision-making, with a track record of improving retention and satisfaction metrics. Now seeking to leverage analytical skills and business acumen in a Customer Success leadership role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Engagement Manager
Wishtree Technologies
07.2024 - Current
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
Sr. Customer Success Manager
WotNot Solutions Pvt Ltd
01.2021 - 06.2024
- Streamlined customer onboarding processes for improved efficiency and faster service delivery.
- Reduced churn rate by 15% and maintained a 95% renewal success rate.
- Conducted quarterly business reviews, increasing revenue by 10% through upselling.
Strategic Account Manager
Tatvic Analytics Pvt Ltd
01.2020 - 01.2021
- Enhanced client relationships by consistently delivering strategic insights and tailored solutions.
- Increased revenue by 12% by identifying upsell opportunities in key accounts.
- Retained at-risk clients by addressing pain points, boosting retention by 8%.
Sr. Strategic Account Manager
EClinicalWorks India Pvt Ltd
12.2016 - 01.2020
- Managed a portfolio of high-value clients, ensuring optimal client satisfaction levels and long-term partnerships.
- Facilitated regular communication between internal teams and clients to maintain alignment on project objectives and expectations throughout engagements.
- Streamlined client onboarding and identified upsell opportunities.
- Improved retention rates by 18% and expanded Annual Contract Value (ACV) by 20%.
Jr. Marketing Executive
Satvam Nutrifoods Pvt Ltd
01.2016 - 12.2016
- Collaborated with team members to design and execute successful product launches, driving sales growth.
- Conducted market research to identify target audiences and tailor marketing messages accordingly.
- Coordinated event planning efforts to increase brand visibility and generate leads at industry trade shows.
Jr. Marketing Executive
Grofers India Pvt Ltd
01.2015 - 01.2016
- Coordinated event planning efforts to increase brand visibility and generate leads at industry trade shows.
- Managed relationships with key stakeholders, fostering long-term partnerships that benefited both parties.
- Collaborated with team members to design and execute successful product launches, driving sales growth.
Marketing Intern
Flourish Purefoods
06.2014 - 01.2015
- Conducted market research to identify target audiences and optimize marketing efforts.
- Assisted in the planning and execution of successful product launch events.
Education
MBA - Marketing
CPIMR
Ahmedabad 04.2001 -
Bachelor of Computer Applications - Computer And Information Sciences
LJCCA
Ahmedabad 04.2001 -
Skills
- Customer Success & Account Growth
- Business Analysis & Strategic Insights
- Project Management: JIRA, Asana, Trello
- Client Engagement & Upselling
- HubSpot CRM & REST API Knowledge
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Certification
ChatGPT Mastery Guide: From Beginner to Prompt Engineer
Timeline
Client Engagement Manager
Wishtree Technologies
07.2024 - Current
ChatGPT Mastery Guide: From Beginner to Prompt Engineer
07-2024
Sr. Customer Success Manager
WotNot Solutions Pvt Ltd
01.2021 - 06.2024
Strategic Account Manager
Tatvic Analytics Pvt Ltd
01.2020 - 01.2021
Sr. Strategic Account Manager
EClinicalWorks India Pvt Ltd
12.2016 - 01.2020
Jr. Marketing Executive
Satvam Nutrifoods Pvt Ltd
01.2016 - 12.2016
Jr. Marketing Executive
Grofers India Pvt Ltd
01.2015 - 01.2016
Marketing Intern
Flourish Purefoods
06.2014 - 01.2015
MBA - Marketing
CPIMR
04.2001 -
Bachelor of Computer Applications - Computer And Information Sciences
LJCCA
04.2001 -
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