Niky Singh
Kolkata,West Bengal
Summary
Personable and solution-focused individual with natural ability to build and maintain positive relationships. Possesses foundational understanding of customer service principles and effective communication techniques. Committed to creating exceptional customer experiences and fostering long-term loyalty.
Overview
3
3
years of professional experience
Work History
Customer Relationship
No Broker
11.2024 - Current
- Streamlined internal processes related to account management for more efficient handling of client matters.
- Strengthened customer relationships by addressing concerns promptly and providing effective solutions.
- Responsible for entire process of lead management, Sales, and business development for the region
- Data management to ensure 100% coverage assigned territory and tracking other key parameters
- Responsible for achieving targets in the designated areas
Customer Relationship Officer
PVH Arvind Fashion Pvt LTD - Tommy Hilfiger
07.2022 - 10.2024
- Increased customers lead generation by 25% on store through targeted email campaigns
- Increased foot falls up to 15% during the off seasons with an email campaign
- Managed department call volume of 12 calls per day on an average and coordinated department schedules to maximize coverage during peak hours
- Customer satisfaction guarantee program which directly resulted in 40% increase in sales
- Overachieving individual monthly targets on sales and potential customers
- Managed customer relations on ongoing basis to maximize customer retention.
- Making daily/monthly/yearly reports and sending across to the respected backend team
- Maintaining customer database
- Day to day basic works (opening and closing processes)
- Making daily reports and sending across to the respected backend team
Trainee In Front Office & Human Resource
JW Marriott
03.2022 - 05.2022
- Learned new materials, processes, and programs quickly.
- Supported departmental tasks to increase understanding of industry processes.
- Managed records of over 100 trainees in training resources
- Developed strong working relationships with co-trainees, fostering supportive learning environment
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Handling guest complaints and concerns efficiently and timely manner
- Co-ordinating and multi-tasking job duties in busy environment
- Promoted positive collaboration among co-trainees, encouraging team efforts and problem-solving skills
- Increased trainee retention rate by conducting regular check-ins and providing constructive feedback
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
Bachelor’s - hospitality management
Amity University
Kolkata03.2023
High School Diploma -
National High School
Kolkata07.2018
Skills
- Time Management
- Problem-solving
- Communication
- OLABI
- Patience and composure
- Goal-oriented mindset
- Cross-selling techniques
- Customer relations
Timeline
Customer Relationship
No Broker
11.2024 - Current
Customer Relationship Officer
PVH Arvind Fashion Pvt LTD - Tommy Hilfiger
07.2022 - 10.2024
Trainee In Front Office & Human Resource
JW Marriott
03.2022 - 05.2022
Bachelor’s - hospitality management
Amity University
High School Diploma -
National High School
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