Nikytha L
Bangalore
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Travel Consultant (MET)
Hutchinson & Co India Pvt Ltd ( Multiple Travel Club)
08.2021 - 12.2022
- Enrolling new members to take Club Memberships
- Hotel Bookings Domestic & International
- Organizing Tours with Flights & Accommodation
- Collecting and processing payments
- Advising customers on travel arrangements
- Keeping clients promptly informed of any changes and offering suitable alternatives
- Handling complaints and refunds
- Maintaining data of clients.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints
- Collected, handled and documented payments for travel services and associated feels
- Arranged travel accommodations for groups, couples, executives, and special needs clients
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination
Senior Travel Consultant
Netravel, Bangalore \ Pondicherry
09.2019 - 05.2020
- Organizing Tours with Flights & Accommodation
- Preparing Itinerary
- Collecting and processing payments
- Advising customers on travel arrangements
- Posting Tickets on clients
- Keeping clients promptly informed of any changes and offering suitable alternatives
- Handling complaints and refunds
- Maintaining data of clients.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms
- Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market
- Streamlined booking processes for improved efficiency and reduced errors in reservations
Travel Consultant
LetsFly Trips, Bangalore
10.2016 - 04.2019
- Organizing Flights & Accommodation
- Preparing Itinerary
- Collecting and processing payments
- Advising customers on travel arrangements
- Posting Tickets on clients
- Air Ticketing ( GDS-Galileo)
- Keeping clients promptly informed of any changes and offering suitable alternatives
- Handling complaints and refunds
- Maintaining data of clients
CSR
TransactGlobal Act, Bangalore
09.2014 - 01.2016
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment
- Proactively sought feedback from customers to identify areas of improvement within the organization''s offerings or processes
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
- Answered customer telephone calls promptly to avoid on-hold wait times
- Utilized customer service software to manage interactions and track customer satisfaction
Process associate
Abroad Education counsel, Bangalore
01.2014 - 07.2014
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments
- Collected, arranged, and input information into database system
Education
Diploma in IATA
BangaloreAlwin Public School
BangaloreSt. Charles Composite College
BangaloreSkills
Payment Processing
Proficiency in Microsoft Word, Excel, and PowerPoint
Great interpersonal and communication skills
Ability to manage travel plans and organize tasks effectively
Highly commendable administrative and managerial skills
Efficiency in getting the best deals online
A formal training in Tourism management
Meticulous with details
Outstanding problem-solving abilities
Receptiveness to new ideas and other people's insights
Admirable resourcefulness
Documentation preparation
Travel Arrangements
Hotel Accommodations
Interpersonal communications
Strong Communication Skills
Payment Processing
Key Responsibilities Handled
- Assisting the Manager in Organizing, Planning and Implementing strategy and Coordinate with team for daily operational management & Sales development.
- Assisting clients with choosing tourism packages and providing information about tourist destinations as per their points of interest.
- Itinerary preparation and costing - provide quotation for FIT & GIT packages to various tourist destinations both Inbound & Outbound.
- Participate in Road Shows and other marketing campaign to promoting business and Managing relationships with travel agencies and vendors.
- Collecting, evaluating and responding to customer feedback and Preparation of various reports for Senior Managers.
- Organizing travels from beginning to end, including tickets, accommodation and transportation, Visa, Insurance etc.
- Offer and promote different services and offerings.
Timeline
Travel Consultant (MET)
Hutchinson & Co India Pvt Ltd ( Multiple Travel Club)
08.2021 - 12.2022
Senior Travel Consultant
Netravel, Bangalore \ Pondicherry
09.2019 - 05.2020
Travel Consultant
LetsFly Trips, Bangalore
10.2016 - 04.2019
CSR
TransactGlobal Act, Bangalore
09.2014 - 01.2016
Process associate
Abroad Education counsel, Bangalore
01.2014 - 07.2014
Diploma in IATA
Alwin Public School
St. Charles Composite College