NILAAP RAJ MITTRA - Senior Project Manager

Senior Project Manager

Mareana SW Pvt Ltd

Bangalore

08.2023 - 05.2024

Lean and Agile Methodologies: Lean and Agile methodologies effectively implemented in consulting and project management roles, focusing on removing waste, streamlining workflows, and fostering continuous improvement initiatives
Key achievements include adopting
LEAN management practices like value stream mapping, reducing lead and cycle times, and enabling Agile teams to improve throughput by20% using collaboration techniques such as paired programming and product backlog refinement
Agile transformation initiatives at team and organizational levels reduced waste by 50% and improved program delivery quality and execution
10 years
Agile Frameworks & Governance: Developed SCRUM strategies and assisted Product Owners, increasing customer satisfaction on Agile projects by 25%
Assessed Scrum maturity and implemented governance models (COBIT, ITIL, PRINCE2, SAFe) for effective project delivery
Utilized the SAFE framework to turn around underperforming teams, delivering £10 million in initiative changes and improving savings by
10 years
Complex Migration Project in worlds leading retail Giant (CPG & eCom)-Managed Log Services (MLS) Migration- Spearheading the end-to-end migration of 48 Splunk clusters (~1.8 PB data) and associated dashboards, reports, and alerts to Open-Observe by leading a 16- member Splunk development team in an Agile framework
Collaborating with the Global Tech Platform’s Engineering Manager to finalize Migration- scope, resolve dependencies
Implementing Kanban for workflow visibility and performance tracking, ensuring optimized task prioritization and reduced migration bottlenecks
Working on Key Metrics for Resource Efficiency Measurement & Workforce Allocation Strategy for MLS Migration
Preparing escalation path for unresponsive stakeholders
Managing AI-assisted SPL to SQL query conversion, ensuring manual optimization and validation for seamless execution – 1.0 year
Agile Program Management: Established and upheld project management standards, adopting Agile frameworks, Focused on clear roles, responsibilities, and stage-based planning, ensuring governance and control at every phase to ensure consistent delivery excellence
Planning prerequisites, planning assumptions, task prioritization, correctly managing the planning inventory, Requirement management and calibrate them to frequent releases
Formulating, Provided governance and oversight for critical projects such as Multi-Channel Architecture Integration, 'Run the
Bank' delivery for the Colleague Access application, and the Fraud/Scam Case Management System focusing on Authorization &
Authentication using Pega technology at Lloyds Banking Group
Additionally, led the development of an MVP, 'View PIN,' enabling customers to securely access credit and debit card PINs via Android, iOS, and Internet Banking platforms for Lloyds Banking Group- 4 .6 years
Continuous Improvement Initiatives: Led continuous improvement initiatives across 5+ teams, optimizing delivery performance, reducing lead time by 20%, increasing deployment frequency by 15%, and enhancing system resilience by 25%
Structured metrics-driven processes using , DORA, Flow Metrics, and Resiliency directly contributed to delivery efficiency and operational stability
10 years
Client-Facing & Stakeholder Management: Leveraged extensive client-facing experience in matrixed organizations across the US, UK, and Europe
Directed international teams focusing on payments, mortgages, security & fraud, and credit/debit card processes for major banks like Credit Suisse, UBS, and HSBC
Achieved a 20% improvement in client satisfaction and a 30% faster cross-functional project delivery by efficiently coordinating departments and managing competing priorities
Strong stakeholder relationships built, ensuring compliance with operational service standards
16 years
Project Planning, Delivery, & Monitoring: Managed project plans, estimations, and budgets for multiple projects, achieving on-time delivery, cost savings, and efficient resource allocation
Successfully delivered over 25 high-impact IT projects across industries (pharmaceutical, banking, engineering, oil and gas, hospitality) with budgets ranging from $50,000 to $20 million
Defined and tracked milestones with 100% alignment to roadmaps, reducing project delays by 15%
Facilitated over 12 Monthly Business Reviews (MBRs) andQuarterly Business Reviews (QBRs) annually, enabling enhanced project monitoring through proactive identification of risks, alignment on key milestones, and data-driven decision-making
Developed and utilized templates to streamline project tracking and reporting, ensuring comprehensive visibility into progress, key metrics, and potential risks – 16 years
Leveraged IT Project Coordination principles: and practices for 15+ years, including clear communication, effective planning, stakeholder engagement, and risk management, while implementing Agile planning, WBS, task tracking, backlog refinement, and change control processes
Successfully managed budgets, ensured compliance, and achieved quality assurance, resulting in improved project delivery, streamlined operations, and enhanced stakeholder satisfaction- CI/CD & DevOps Implementation: Established a multi-cloud
DevOps environment, enabling seamless CI/CD pipelines using AWS, Azure, Jenkins, Git-Github, and Terraform
Improved issue resolution and reduced lead time by 50% through continuous integration and enhanced monitoring
12 years
Change Management & Escalation Handling: Established structured change management protocols, achieving a 98% success rate for change implementations and reducing scope creep by 35%
Coordinated change requests post-implementation, ensuring a 100% success rate for evaluated changes
Leveraged prioritization frameworks to defer non-critical requests, leading to a 25% improvement in on-time delivery.I highlighted SLA risks and breaches, which contributed to a 25% improvement in SLA compliance
I conducted root cause analysis for breaches, developing mitigation plans that reduced recurrence by 30%
I ensured full compliance with IT governance frameworks and regulatory requirements through regular audits, enhancing overall service quality by 10%
15 years
Change Adoption & Communication Plans: Designed and executed comprehensive communication and change plans, including 30+ communication materials (e.g., presentations, newsletters, infographics), resulting in 100% stakeholder satisfaction and seamless change adoption
15 years
Service Delivery Management : I led the delivery of IT services, ensuring 99% adherence to SLAs and performance standards
I tracked service performance through real-time dashboards, identifying areas for improvement, which resulted in a 40% reduction in service disruptions
I successfully managed incident resolutions, reducing average resolution time by 25%, and kept stakeholders informed, ensuring a 100% satisfaction rate in communication
4 years
Risk Management: Developed and implemented a comprehensive risk management framework for projects, incorporating quantitative techniques such as Fault Tree Analysis and Value at Risk to measure risk likelihood and impact
Enhanced decision-making by assigning numerical values to risks, improving clarity on exposures, and prioritizing mitigation strategies for robust ML model development
10 years
Digital Transformation: Designed Digital Transformation Roadmaps to identify process gaps and adopt new technologies, reducing release cycle time by 20%
Established governance structures for transformation programs, ensuring alignment with business goals and accountability
Successfully led the transition of 200 IT engineers across three countries over a 36-month program, improving workflows and maximizing efficiency
Responsible for interlocking with stakeholders across the IT & program management teams to understand program level plan, milestones and performance requirements & metrices – 7 years
AI and Data Science Projects: Managed AI and data science projects from inception to deployment, including overseeing engineering efforts for an internally developed AI platform used by internal sales teams and sold to key pharma giants
Provided strategic guidance on deployment strategies to align development with best coding practices, ensuring robust testing, validation, and monitoring for high performance and reliability
Collaborated with product managers, client application owners, and stakeholders to align development with business objectives
Acted as the accountable leader for application development, ensuring timely releases and seamless execution of AI- driven solutions
2.5 years
Large Scale Cloud Migration- Led the large-scale cloud migration of legacy backend systems and data warehousing to AWS, modernizing
Lloyds Banking Group's (LBG,UK) operations with scalable, resilient cloud-native architectures
Coordinated cross-functional teams to deploy
AWS Lambda, Amazon RDS, and a centralized S3-based data lake, enabling real-time analytics and improving reporting efficiency by 30%
Streamlined delivery with CI/CD pipelines via AWS CodePipeline, reducing deployment cycles by 40%
Ensured GDPR and PCI-DSS compliance with robust encryption (AWS KMS) and IAM policies, achieving 99.99% uptime and 20% cost savings- 2.5 years
Delivery Management: Successfully managed end-to-end delivery of high-visibility IT projects, including the $10 million Connect CPV digital SaaS product for pharmaceutical manufacturing recently, enabling real-time monitoring, compliance, and optimization
Delivered product performance reporting, ensuring feasibility and execution, while enhancing operational efficiency
10 years
Resource Management: Outlined resource requirements for successful project completion, formulated and implemented a resource allocation strategy to optimize workload distribution, and ensured efficient utilization of team capacities
Monitored staff performance against defined KPIs to ensure excellence and adherence to project deadlines, contributing to consistent delivery success – 15 years
High-Visibility Product Releases: Managed high-visibility product releases, delivering data science roadmaps and maintaining a 95% build success rate with only 4% schedule deviation
Ensured compliance with release plans by collaborating across 100+ resources and facilitating comprehensive release reporting
8 years
Data Governance Framework: Implemented a Data Governance Framework at Lloyds Banking Group, enhancing data management processes and aligning practices with GDPR regulations
Collaborated with legal, compliance, and technology teams to ensure data accuracy and security, significantly improving overall data quality
1 year
Pharma IT Project Management: Directed product development and implementation in compliance with 21 CFR Part-11 guidelines
Ensured the application of Machine Learning algorithms to uncover patterns and trends, generating actionable insights for improved decision- making and predictive analytics in drug discovery
Managed Agile workflows (Scrum), quality management (test automation, CI/CD pipelines), and system validation using GAMP-5 (GxP guidelines)
Facilitated URS, FS, IQ, OQ, and PQ documentation for application qualification
3.5 years

Summary

Overview

Work History

Senior Project Manager

Agile Project Manager

Agile Project Manager

Team Lead Scrum Master

Business Acquisition Manager

Senior BA Manager

M Manager

Global Product Manager

Project Manager

Senior Project Engineer

Senior Project Engineer

Education

Executive Development Program on Advance Project Management - Project Management

PGP - Artificial Intelligence

ExPG - Digital Transformation

MBA - Systems & Industrial Marketing

BE - Electronics & Telecommunications Engineering

Skills

Websites

Languages

Certification

Timeline

Senior Project Manager

Agile Project Manager

Agile Project Manager

Team Lead Scrum Master

Business Acquisition Manager

Senior BA Manager

M Manager

Global Product Manager

Project Manager

Senior Project Engineer

Senior Project Engineer

Executive Development Program on Advance Project Management - Project Management

PGP - Artificial Intelligence

ExPG - Digital Transformation

MBA - Systems & Industrial Marketing

BE - Electronics & Telecommunications Engineering

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