Nilabh

• Onboard client(s) to Catchpoint (which is a SaaS solution for digital performance monitoring) and help setup their monitoring strategies
• Lead enablement and training sessions focused on educating clients about Catchpoint product, its features and the best practices around monitoring
• Work with clients to perform "return on Investment" calculations
• Work with Sales and Customer Success team to bridge the gaps and help clients use our product better
• Identify areas of growth from a usage perspective and help upsell/cross-sell to our clients
• Lead onsite @client locations in APAC, EMEA, North America
• Work directly with Product Managers to relay client feedback and requirements
• Work with Technical Support & Engineering teams to identify any product related defects/bugs
• Manage a team of 12 Value Engineers and work with them to help manage our clients
• Lead internal training sessions and focus on building and scaling-up teams

Name of Organization: DeltaX

Type of Business/Organization: Ad-Tech/SaaS

Responsibilities:

• Created and led digital marketing campaigns on Google AdWords, Facebook and Microsoft Bing/Yahoo network on behalf of DeltaX's clients
• Strategy and Media Buying: Assist Organizations with Ad, bidding, retargeting and media buying strategies
• Data Analysis (both predictive and adaptive) & Reporting: Analyze ad-related datasets and create insights for better ad targeting
• Client Acquisitions, Retention and Support: Manage client expectations and requirements
• Worked closely with the Quality Assurance and Product teams to identify gaps with the product and flag any defects
• Actively worked along with the hiring and recruitment team to interview and hire talent

Organization: Directi

Organization Type: Internet/Web Hosting

Responsibilities:

The role of a web hosting engineer at Directi allowed me to troubleshoot client's queries related to Linux and Windows servers.

• Helped resolve issues related to DNS (Domain Name System).
• Set-up cpanel on servers.
• Set up VPS (Virtual Private Servers) for clients
• Helped resolve issues related to databases (MySql and MSSQL). (connection string problems, backup and restoration issues, database and user creations)
• Set up wordpress, joomla, drupal, oscommerce and several other content management systems (CMSs) on linux and windows servers
• Helped resolve coding issues (PHP and HTML)
• Worked on issues related to php.ini and .htaccess on linux servers
• Helped troubleshoot any issue that a client faced while using the products provided to him under the web hosting provider and which fell under the purview of support
• On-boarded the new clients. Onboarding here refers to the process of explaining the product to a new customer in detail so that he/she finds it easy to use the product and helped resolve issues in the process
• Attended the RCHS (Reseller Club Hosting Summit) in order to have a better idea about the web hosting trends and in order to get in touch with potential customers