Nilabh Singh
Delhi
Summary
Operations and sales leader with extensive experience at VehicleCare, ICICI Bank, and Good To Go Foodworks. Expertise in strategic planning and process improvement, resulting in enhanced customer relationships and significant business growth. Proficient in sales channel analytics, consistently delivering results and promoting teamwork to meet organizational goals.
Overview
9
9
years of professional experience
Work History
Sr Manager- Operations and Sales
VehicleCare
03.2023 - Current
- Executed sales strategies to support company growth objectives.
- Collaborated with senior leadership to identify expansion opportunities and market trends.
- Coordinated with Marketing, Finance, Operations, and Customer Success to enhance go-to-market efforts.
- Analyzed trends, risks, and opportunities to guide informed leadership decisions.
- Established effective communication with business partners to assess needs and support alignment.
- Facilitated successful delivery of training and development programs through collaboration.
- Developed and maintained business operations scope while optimizing processes for performance improvement.
Assistant Manager-II
ICICI BANK LTD
11.2021 - 12.2022
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Ensure coverage of customer base in accordance with business plans.
- Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment.
- Develop and maintain banking relationships with select group of customers through individualized customer service.
- Providing advisory for various products offered by Banks to enhance relationship value.
- Serve as one point contact to the mapped customers of the bank.
- Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank.
- Provide professional customer service to achieve high customer satisfaction and retention.
- Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone banking channel.
Business Development Executive
Maco Infotech LTD
04.2019 - 10.2019
- Procuring new clients through direct contact and collaboration with the marketing department.
- Maintaining meaningful relationships with existing clients to retain them.
- Crafting business proposals and contracts to draw in more revenue from clients.
- Presentation and introduction of product to potential customers.
- Providing and scheduling required training programs for new and existing clients.
- Negotiating with clients to secure the most attractive prices.
- Reviewing client's feedback and implementing necessary changes.
Regional Relationship Manager
Nancy Impex PVT LTD (Riviera Telecom)
07.2018 - 03.2019
- Providing support and guidance to district sales and marketing executives.
- Forecasting products and pricing trends through the analysis of sales performance data.
- Create and enforce plans that will help meet the needs of customers/vendors.
- Visiting different wholesalers and preparing adequate sales and marketing strategies.
- Developing special initiatives like customer discount campaigns and prize games.
Store Operations Manager
Good To Go Foodworks PVT LTD
09.2016 - 06.2018
- Purchase management reports on day-to-day basis.
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
- Track vendor pricing, rebates, and service levels.
- Developing daily sales and inventory reports.
- Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes.
- Work schedule designing and hiring of delivery personnel.
- Oversee the daily operation of outlet for efficient operation.
Education
MBA - Marketing and International Business
Guru Gobind Singh Indraprastha University
New Delhi09.2021
Bachelor of Business Administration -
Guru Gobind Singh Indraprastha University
New Delhi07.2016
Senior Secondary School Examination -
Central Board of Secondary Education
New Delhi05.2012
Secondary School Examination -
Central Board of Secondary Education
New Delhi05.2010
Skills
- Business operations
- Process improvement
- Operations management
- Customer relationship management
- Sales channel analytics
- Strategic planning
Hobbies and Interests
- Travelling
- Cricket
- Yoga
Personal Information
Date of Birth: 09/28/94
Languages
- English
- Hindi
Timeline
Sr Manager- Operations and Sales
VehicleCare
03.2023 - Current
Assistant Manager-II
ICICI BANK LTD
11.2021 - 12.2022
Business Development Executive
Maco Infotech LTD
04.2019 - 10.2019
Regional Relationship Manager
Nancy Impex PVT LTD (Riviera Telecom)
07.2018 - 03.2019
Store Operations Manager
Good To Go Foodworks PVT LTD
09.2016 - 06.2018
MBA - Marketing and International Business
Guru Gobind Singh Indraprastha University
Bachelor of Business Administration -
Guru Gobind Singh Indraprastha University
Senior Secondary School Examination -
Central Board of Secondary Education
Secondary School Examination -
Central Board of Secondary Education